Product Manager - Assisted & Automated Sales

About Us

Join a strategic part of the company that is redefining how clients perceive our product — not just as a customer support tool, but as a true sales growth engine.

Our team builds solutions that help scale ecommerce sales, prove the impact of the product chat and automation on revenue, and enable our clients to gain a competitive edge.

We enhance the text product by adding a new dimension — tools and analytics that reveal its impact on sales, offering insights the market has not seen before.

Your Role

As a Product Manager, you will be responsible for the Assisted & Automated Sales team. Your mission will include:

• Leading the team in building sales-boosting tools and driving their adoption among clients,

• Defining, breaking down, and executing product scenarios — from hypothesis to release,

• Collaborating with designers and developers to set priorities, scope MVPs, and iterate effectively,

• Analyzing data and client feedback to validate business hypotheses,

• Shaping the product vision together with the Head of Product and fellow PMs — influencing strategic decisions,

• Reviewing team deliverables, ensuring process clarity, and making sure everyone knows what, why, and for whom they are building,

• Maintaining a balance between client insights and scalable SaaS solutions (no case-by-case hacks).

Who We’re Looking For

We’re looking for someone who:

• Has a proven track record in ecommerce — building or scaling platforms, marketplaces, or digital products operating in this space, with a strong understanding of how they work, their needs, and their ecosystem.

• Has led development teams and delivered projects end-to-end (proven track record of success).

• Brings hands-on experience with AI tools and keeps up with market trends.

• Knows how to build SaaS products — especially at the intersection of customer service and sales.

• Thinks analytically — able to translate analytics and behavioral data into actionable insights and make the best possible decisions.

• Is highly organized — manages processes, mitigates risks, and ensures smooth communication.

• Has natural curiosity and a drive to understand what happens “under the hood” (both technically and business-wise).

• Is comfortable talking to clients, yet balances feedback with macro-level data.

• Thrives in an environment where feedback is direct and honest.

• Has fluent English (C1) for smooth collaboration and client communication.

Tools We Use Daily

• JIRA — team workflow management

• Slack — day-to-day communication

• Amplitude — product analytics

• Tableau — advanced reporting

  
  

Why Join Us?

If you want to develop products that truly impact client revenue and have the drive for analysis, critical thinking, and team leadership, we’d love to have you on board!

How we work

We’re a hybrid team – remote when it makes sense, onsite when it matters most.

Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes.

Our office is open year-round – drop by anytime.

Benefits

We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.

What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.

With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.

And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.

Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.