Hello,
Let's explore the possibility of cooperating with our partner, Lovisa, the retail company that provides the world with beautiful, affordable jewelry!
Warehouse Management System (WMS)
To provide level 2 and 3 IT application and integration support for Lovisa’s current and future business systems including mainly the warehouse management system.
📍 Warszawa
The role
- Providing 2nd and 3rd level support for complex issues escalated to the Business Systems team including documenting resolution and educating Service Desk where applicable.
- Becoming an SME (subject matter expert) with the Warehouse Management System (Infor)
- Attend P1 conference bridges to assist in troubleshooting and resolution of incidents.
- Collaborating with the direct team, business analysts, project managers, other IT teams & Vendors and other business systems users.
- Understanding the Lovisa landscape, system architecture and data flows (on-prem and cloud) including WMS, ERP, POS, Website and other 3rd party applications/platforms.
- Continually identifying and contributing to improvements of Process and Technology and implement as required.
- Proactively monitoring Zendesk and third-party incident/ticket queues and action as applicable.
- Night batch monitoring and recovery in a timely manner. This includes ensuring all territory data is accounted for in and out of each territory.
- Acting as mentor to service desk team members and perform knowledge transfer as required.
- Involvement in testing and bug fixes for application upgrades and patches.
About you
- Experience in supporting Infor WMS or similar system
- Ability to get into the detail and handle competing priorities and tasks.
- Omni-channel retailer experience with exposure to POS, ERP, ERS, Supply Chain would be beneficial
- Proactive/can do attitude.
- Attention to detail with the ability to deep dive into data with strong troubleshooting skills to analyze and provide root cause analysis.
- Quick learner with the ability to work under pressure and prioritize accordingly.
- MS-SQL Server and SSRS/SSIS understanding and querying.