Service Delivery Manager - Warsaw - Hybrid

We are seeking a Service Delivery Manager with a strong Quality Assurance background to lead complex technology programmes and ensure consistent, high-quality delivery outcomes.

This role carries full accountability for end-to-end programme execution including scope, quality, timelines, risk management and stakeholder engagement. A deep understanding of QA and testing practices is essential, as quality governance will be a core pillar of successful delivery.

You will operate at programme level, coordinating multiple workstreams and leading cross-functional teams in fast-paced, high-visibility environments.

Key Responsibilities

Programme & Delivery Ownership

• Take full responsibility for successful delivery across multiple concurrent initiatives

• Ensure alignment of scope, timelines, budget and quality objectives

• Proactively manage risks, dependencies and delivery challenges

• Drive programme governance and executive reporting

Quality & Assurance Oversight

• Embed structured QA practices across delivery streams

• Ensure test strategy, coverage and execution meet programme standards

• Provide release recommendations based on quality metrics and risk analysis

• Champion automation-first principles where appropriate

Stakeholder & Client Engagement

• Serve as the primary point of contact for senior stakeholders

• Maintain transparent communication on delivery status, risks and mitigation plans

• Lead steering committees and governance reviews

• Build strong, trust-based relationships with clients and internal leadership

Team Leadership

• Lead and mentor delivery managers, QA leads and cross-functional teams

• Support workforce planning and resource allocation

• Foster accountability, collaboration and performance excellence

Performance & Continuous Improvement

• Define and track KPIs across delivery and quality

• Drive continuous improvement initiatives

• Ensure structured documentation, reporting and audit readiness

Candidate Profile

• 10+ years’ experience in technology delivery, with strong QA foundation

• Proven track record managing large-scale, multi-stream programmes

• Deep understanding of enterprise testing frameworks and quality governance

• Experience operating within structured programme governance models

• Strong client-facing and executive communication skills

• Commercially aware, with ability to manage delivery performance against objectives

• Comfortable balancing strategic oversight with operational control