Onsite Infrastructure and Lab Technician

We are seeking a dedicated Onsite Infrastructure and Lab Technician to support and maintain a large-scale test lab environment. This role is highly hands-on and requires daily interaction with physical systems, hardware components, and test infrastructure.

The successful candidate will be responsible for ensuring that systems are operational, properly configured, and ready to support engineering and validation activities. This position is ideal for individuals who enjoy working directly with hardware and troubleshooting complex system issues in a lab setting.

Key Responsibilities

Lab Infrastructure and System Support

• Maintain and support a large-scale DUT (Device Under Test) environment consisting of more than 3,000 physical systems and 9,000 virtual machines

• Perform installation, configuration, and troubleshooting of Linux and Windows operating systems

• Provision and recover virtual machines as required to support testing activities

• Set up, validate, and maintain lab test environments and system configurations

Monitoring and Issue Resolution

• Monitor system health using tools such as Grafana, Zabbix, and ELMO

• Perform log collection and basic analysis across system and application layers

• Respond to alerts, perform initial troubleshooting, and escalate issues when necessary

Hands-on Hardware Support

• Assemble, rack, cable, and configure servers and workstations

• Diagnose and replace faulty components, including central processing units, graphics processing units, memory, storage devices, power supplies, and cooling systems

• Perform disk imaging, cloning, and system reconfiguration

• Manage RAID configurations and perform basic storage troubleshooting

• Ensure proper thermal conditions and physical organization within the lab

Firmware and System Maintenance

• Execute firmware updates and flashing procedures for BIOS, BMC, and related components

• Support configuration of remote management interfaces such as BMC and iLO

• Assist with firmware validation and system readiness for testing

Required Qualifications

• Experience working in a data center, hardware lab, or technical support environment

• Strong hands-on experience with computer hardware assembly and troubleshooting

• Basic to intermediate knowledge of Linux and Windows operating systems

• Familiarity with system monitoring tools or willingness to learn

• Ability to follow procedures and work with minimal supervision in a fast-paced lab environment

• Strong attention to detail and organizational skills

Preferred Qualifications

• Experience supporting large-scale lab or test environments

• Familiarity with virtualization concepts and tools

• Basic scripting knowledge (Python, Bash, or PowerShell)

• Experience with remote management interfaces such as iLO, BMC, or IPMI

What We Offer

• Opportunity to work in a high-scale, hands-on lab environment

• Exposure to advanced hardware platforms and system technologies

• A collaborative team focused on engineering and validation excellence

• Competitive compensation and benefits