Servicenow Solution Consultant CMDB/CSDM

SPOC is a team of passionate professionals and curious minds, dedicated to helping businesses evolve and thrive with smart, impactful ServiceNow solutions. As a trusted ServiceNow partner since 2010, we’ve delivered over 300 successful projects, making us one of Europe’s leading ServiceNow-focused consultancies.

Briefly about what we do

We specialize in end-to-end digital transformation – from expert advisory to full implementation – enabling organizations to automate workflows, improve efficiency, and adapt quickly to change. Our team brings deep technical expertise and genuine passion, delivering real results for our clients worldwide.

At SPOC, we’re building more than just a company – we’re creating a community grounded in our values: initiative, curiosity, autonomy, and respect. We value bold ideas, celebrate wins big and small, and support each other. Every voice matters, and each team member helps shape who we are today.

Skills we are looking for

🔸 Min 3 years of experience in the area of process-business analysis, implementation and maintenance of ServiceNow platform, including ITSM, CSM, CMDB, CSDM.

🔸 Implementation experience based on ITIL and/or SCRUM methodology. 

🔸 Highly developed communication skills ( spoken and written) covering all levels of management as well as technical and business roles 

🔸 Ability to clarify and paraphrase requirements and perform technical assessments 

🔸 Excellent English and Polish language skills - minimum C1 is a must

🔸 Ability to work in a team and coordinate activities at different stages of projects 

🔸 Proactivity, focus on problem solving and finding improvements 

🔸 Willingness to learn and constantly explore new areas 

🔸 Highly developed analytical skills 

🔸 Willingness to occasional business travel 

Nice to have

🔸 ITIL certificate 

🔸 ServiceNow System Administrator Certification or other 

Responsibilities

🔸 Conducting workshops on requirements gathering, product support, IT tools and services, mainly on ServiceNow 

🔸 Analysis of business, product, process and project requirements 

🔸 Performing pre-implementation and implementation analysis on the ServiceNow platform 

🔸 Close cooperation with the internal project team  

🔸 Support and advice to technical consultants in terms of product, process, analytical and consultant knowledge, mainly in the field of ServiceNow, 

🔸 Consulting during the implementation of confirmed solutions and functionalities 

🔸 Managing a consulting project

What we offer

📃 Full- time B2B contract 

🚀 Work with the prestigious and fastest growing cloud platform in the world 

💻 Gaining experience in select  ServiceNow products 

⭐ Development in the area of designing Service Management solutions using cloud computing and SaaS 

🌎 Gaining experience in the design and implementation of IT processes, Enterprise Service Management solutions, project implementation in international teams 

📚 Guaranteed training budget and coverage of all required certifications

⏰ Non-corporate style, flexible work hours and a hybrid or remote working mode 

💪 Support from mentors, access to knowledge portals and knowledge events 

⚕️ Private medical care, integration events and other perks