Incident Manager

For our client from we are looking for IT Incident Manager - KYC area.                                                                                      

RESPONSIBILITIES

• Manage major IT incidents end-to-end, ensuring quick resolution and minimal business impact (SLA-focused)
• Coordinate bridge calls and war rooms with technical and business teams
• Support L2/L3 teams and manage priorities and escalations
• Own the full incident lifecycle (triage, prioritization, communication, closure, documentation)
• Ensure clear and timely communication with stakeholders and management
• Monitor SLA compliance and proactively address risks
• Maintain accurate incident records, including root causes and follow-up actions
• Prepare and present incident reports, trends, and insights
• Lead post-incident reviews and track improvement actions
• Support continuous improvement of incident management processes

REQUIREMENTS

• Several years of experience in IT Service Management / Incident Management in a complex environment
• Solid understanding of IT infrastructure and applications (servers, databases, containers, etc.)
• Experience working with L2/L3 teams and managing escalations
• Strong analytical skills (reporting, metrics, data analysis)
• Experience managing incidents within SLA targets
• Good knowledge of ITIL practices (Incident, Problem, Change Management)
• Experience with ITSM tools (e.g., Jira, Confluence, BMC Helix) and monitoring systems
• Very good English communication skills (written and spoken)

NICE TO HAVE

WHAT DO WE OFFER ON THIS PROJECT?

• Cooperation based on a B2B contract.
• Hybrid work from Warszawa, Gdańsk, Gdynia or Łódź. (x times a week in the office).
• The support of a dedicated mentor. In the relationship, we focus on direct communication. When you join speedapp, you will be put in touch with a dedicated mentor who will make sure that you enjoy working with us and with the client.
• Events and integration meetings, as well as participation in various initiatives, e.g., sports.
• Access to the benefits offering (medical care, life insurance, Multisport card).

WHAT DOES THE RECRUITMENT PROCESS LOOK LIKE?

Application: Apply and submit your CV.

After the application review, the recruiter will contact selected candidates by phone.

Screening: Have a conversation with a speedapp recruiter about your experience.

Next steps: The speedapp recruiter will explain the recruitment process for the specific position.

The speedapp recruiter will stay in touch with you throughout the entire process.

ABOUT SPEEDAPP

At speedapp, we believe that an organization is only as good as the people who make it up. We are a team of IT experts and other professionals working for our clients around the world (including Israel, Austria, USA). We go far beyond the HR category. We build IT teams and also help manage them.

👉 10 years of experience

👉 +100 clients worldwide 

+300 hires per year

💎 We have won the prestigious "Forbes Diamonds" award four times (2022, 2023, 2024, 2025). We are a member of the European Fast Growth Icons network and FinTech Poland. We are ranked 18th among the 100 fastest growing companies 2023 by Clutch.

DO YOU HAVE ANY QUESTIONS?

Contact the recruiter responsible for this process directly.

Barbara KrawczykJunior IT Delivery Consultantbarbara.krawczyk@speedapp.pl+48 734 469 838