ServiceNow Administrator

We are currently looking for a Senior ServiceNow Administrator to join the Sopra Steria Polska team and contribute to a project for a leading French broadcasting company.

As a member of an international team, you will be working closely with our foreign client in the telecommunications industry on the development and improvement of the ServiceNow platform.



Your responsibilities

• Participation in implementation projects

• Designing new solutions based on customer requirements

• Providing comprehensive solutions during the implementation of ServiceNow products

• Implementation of business-defined functions on the ServiceNow platform

• Evolution of the platform and recommendations for improving the functionality of customer solutions

• Address any new or unresolved incidents that may affect system performance.

• Identify and resolve recurring issues by investigating underlying issues.

• Perform critical incident investigations and determine the root cause to prevent recurrence.

• Test patches and updates in a non-production environment before applying them to production.

• Ensure there are no issues after applying the update.

• Ensure all ServiceNow APIs are functioning properly and monitor for failures.

• Review and update catalog items to ensure they are aligned with business changes.

• Verify fulfillment tasks related to catalog items are functioning properly.

• Ensure documentation of configurations, integrations, and processes is up to date.

• Review custom scripts (such as business rules, script includes) for effectiveness and best practices.

• Optimize or refactor code that may cause performance issues



Tech stack on the project:

• ServiceNow

Requirements:

• English – B2/C1

• Previous experience in ServiceNow Administration

• Good knowledge of Javascript

• Experience in the process of upgrading software (ServiceNow)

• Experience in implementing ServiceNow products such as ITSM, DISCOVERY, CMDB

• Knowledge of ITIL / experience of working with ITIL processes is nice to have

• ServiceNow Certified System Administrator Certificate is nice to have

• English is nice to have

Nice to have:

• French language



Working hours:

• Between 8 AM and 8 PM (8 hour shift)

• Hybrid work



What we offer:

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance

• DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches



If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:

„I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”