Jira Specialist

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Jira Specialist

Responsibilities:

• Audit the existing Jira setup (projects, workflows, screens, fields, permissions, etc.)

• Design and implement improved workflows that match our organisational and operational requirements

• Configure custom fields, issue types, schemes, and automations in Jira to enhance ticket management

• Collaborate with Network Operations, City Operations, and Development teams to identify current challenges and requirements

• Map existing business processes (e.g., outage notifications, service provisioning, fault handling) onto best-practice Jira workflows

• Pinpoint opportunities to consolidate tools and processes within Jira or via integrations

• Integrate Jira with third-party applications (e.g., scheduling tools, internal OSS/BSS, or other APIs) to ensure seamless data flow (e.g., ONT status, appointment scheduling, outage notifications)

• Develop automation scripts or utilise Marketplace apps to reduce manual tasks and data duplication

• Coordinate with Development teams and external vendors to ensure robust, secure integrations

• Define and document Jira usage standards, naming conventions, and permission models

• Produce user guides and deliver training for cross-functional teams

• Advise on governance practices to maintain consistent Jira usage and data integrity over time

• Work with senior leadership (CTO, Directors) and operational teams to align Jira enhancements with strategic objectives

• Provide recommendations on how to maximise Jira’s capabilities (or additional Atlassian tools) to meet evolving needs

Requirements:

• 5+ years of hands-on Jira administration in complex, multi-project environments

• Demonstrable expertise in configuring Jira: workflows, permission schemes, screens, notification schemes, etc

• Experience with Atlassian Marketplace apps (e.g., Automation for Jira, ScriptRunner, Tempo)

• Familiarity with integrating Jira using REST APIs, webhooks, or middleware solutions

• Previous success in requirements gathering and translating business processes into Jira frameworks

• Strong communication skills, with the ability to collaborate effectively with technical and non-technical teams

• Track record of thriving in fast-paced environments that require adaptability

• Desirable: Atlassian certifications, knowledge of Agile/DevOps, or experience with other Atlassian products (Confluence, Bitbucket)

Offer:

• Private medical care

• Co-financing for the sports card

• Constant support of dedicated consultant

• Employee referral program