Supporter IT Service Desk (Spanish and English)

Does ‘problem’ mean ‘opportunity’ to you? Are you solution and customer oriented with the charisma of a pragmatic supporter? If so and you know your professional way around supporting Windows computers and notebooks, then we certainly need to hear from you!

We are looking for our new “Supporter DWS Service Line” to round up the DWS Global Service Center Team and bring out the best of yourself.

The SIX customer experience is always in the centre of your mind and actions, thriving your team forward to best results. Your good verbal and written Spanish and English communication skills support you in your daily activities, being a motivated team player rounds up your business approach. 

What You Will Do

• Acting as 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform coming mostly from internal customer in international environment

• Fixing issues and answering questions regarding: ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, printing etc.

• Depending on experience and current needs additional back office tasks such as Knowledge Base updates, preparing communication for end users, performing trainings for co-workers, contributing to change management, security checks, software upgrades and other tasks

What You Bring

• Very good knowledge of English and Spanish

• Motivation to become part of a successful and well-integrated team

• One year of relevant professional experience in international environment

• Good knowledge of Windows Client and Citrix environment, good understanding of Android, iOS and Mac OS would be helpful

• Customer service experience in dealing with technical and non-technical users

• AI-oriented mindset desired, previous AI projects experience very welcome

• Competencies: quick learning, friendly & can do attitude, ability to prioritize, openness for new technologies and tasks