ServiceNow Project Manager

We are seeking a highly skilled and experienced Senior Project Manager to oversee the further roll-out and continuous development of ServiceNow projects.

The ideal candidate will be responsible for driving large-scale digital transformation initiatives, ensuring seamless integration of ITSM tools, and maintaining business continuity.

This role requires frequent travel to Hamburg and the ability to work in an international, growth-oriented, and agile environment.

Your responsibilities

• Lead the further roll-out of ServiceNow ITSM and CMDB projects

• Coordinate and manage cross-functional teams, including IT, marketing, and customer service departments, to ensure timely and effective project delivery 

• Oversee the integration of ServiceNow with other systems such as Azure DevOps and Microsoft Teams 

• Ensure the continuous development and maintenance of the ServiceNow platform, addressing incidents, requests, and routine system maintenance activities 

• Identify potential risks and develop mitigation strategies to ensure project success and business continuity

• Engage with key stakeholders, including CIO, Head of Group IT, and other senior executives, to align project goals with business objectives 

• Oversee projects and managed services fulfilled by external vendors, ensuring effective communication, coordination, and delivery

Our requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field. A Master’s degree is preferred 

• Minimum of 7-10 years of experience in project management, with a focus on ITSM and digital transformation projects 

• In-depth knowledge of the ServiceNow platform and its modules

• ServiceNow-related, PMP, PRINCE2, ITIL, or equivalent project management certificates

• Proficiency in English

• Experience in the field of designing and maintaining dashboards, reports, and analytics leveraging ServiceNow Performance analytics, CMDB or ITSM

• Willingness to travel to Hamburg, each week

• Residing in Poland required

Optional

• Knowledge of German and Spanish is highly beneficial

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market

• We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022

• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more

• Comfortable workplace – class A offices or remote work

• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application

• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers

• Investment in your growth – meetups, webinars, training platform and technology blog – you choose

• Fantastic atmosphere created by all Sii Power People