User / System Supporter- Senior

Company Description

RITS Software House, part of the RITS Group, is a renowned software development company offering top-tier, bespoke services to both the Polish and international markets. We are recognized as one of the fastest-growing tech firms and are committed to innovation, quality, and client satisfaction. Our company values integrity, collaboration, and continuous learning, fostering a culture that encourages professional and personal growth.

Requirements

• Minimum of five years' experience as a Specialist supporting applications, including analysis and resolution of incidents, problems, and changes; second-line support experience preferred.
• Higher education, minimum engineer or bachelor's degree.
• Proficiency in SQL/MS SQL, PL/SQL, Unix/Linux, and SharePoint.
• Knowledge of the Documentum platform for system services based on Documentum.
• Proven ability to plan and organize team work efficiently.
• ITIL Foundation Certificate.
• Fluency in English; additional language skills are advantageous.
• Strong analytical skills with a general understanding of business processes.
• Experience with Windows Server 2008, SQL Server 2008, and IIS 7.
• Familiarity with HP ALM / HP Quality Center from an administrative perspective is a plus.
• Customer-oriented with excellent communication and coordination skills.
• Experience in the pharma industry or an international company is desirable.
• Ability to adapt quickly to new technologies and business processes.
• Supervisory experience overseeing Junior Specialists.

Description of the Recruitment Process

• New: Initial application review.
• Screening: Preliminary screening to assess qualifications and fit.
• Offer: Formal job offer extended to successful candidates.

We encourage qualified candidates to apply via the application form provided.

We offer:

• Competitive salary range commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.
• Access to cutting-edge technology and tools.
• Supportive and inclusive work environment.

Responsibilities:

 As a pivotal member of our IT support division, you will be tasked with providing exceptional support to both users and systems. Your daily responsibilities will encompass troubleshooting technical issues, maintaining optimal system performance, and collaborating with fellow IT professionals to enhance service delivery. Additionally, you will be instrumental in implementing new technologies, optimizing existing systems, and ensuring that our clients benefit from the highest quality support. Your expertise will be vital in boosting user satisfaction and preserving our reputation for excellence.

We are looking for:

We are seeking an experienced and dedicated User / System Supporter-Senior to join our esteemed team at RITS. As a pivotal member of our IT support division, you will be tasked with providing exceptional support to both users and systems. Your daily responsibilities will encompass troubleshooting technical issues, maintaining optimal system performance, and collaborating with fellow IT professionals to enhance service delivery. Additionally, you will be instrumental in implementing new technologies, optimizing existing systems, and ensuring that our clients benefit from the highest quality support. Your expertise will be vital in boosting user satisfaction and preserving our reputation for excellence.

Don't hesitate and apply now!