PEGA Architekt

We are lookig for a Senior PEGA Architect to join to our project!

Start Date: 1 October 2025

Duration: Minimum 1 year

Location: Warsaw, Poland (Hybrid model)

Industry: Banking

Project Language: English

Project Overview

A leading bank is implementing Pega Customer Service to manage offer and lead-related processes. The Pega CS platform will serve as the back end engine (process definition, orchestration between workflows, system integrations, automation, etc.), while the front end will be developed in a separate technology.

Role Summary

We are seeking an experienced Pega Senior System Architect (SSA) to play a key role in a strategic transformation program. The SSA will design, build, and optimize back end CRM processes in Pega, ensuring that solutions are scalable, robust, and aligned with business needs.

Responsibilities:

1. Lead and execute Pega development tasks.

2. Define, validate, and oversee solution architecture in line with Pega best practices.

3. Support the design and implementation of CRM processes (lead management, offer management, service requests).

4. Develop and manage integrations with core banking systems and customer-facing channels.

5. Collaborate with business and IT stakeholders to ensure solutions enhance customer experience and operational efficiency.

6. Act as a technical leader and mentor within the project team, enforcing standards and supporting professional growth.

Key Requirements

1. 5+ years of relevant experience in Pega projects.

2. Certified Pega Senior System Architect (SSA) or higher.

3. Solid consulting experience at Senior Consultant level or above.

4. Proven track record in the banking industry, especially in CRM-related areas (customer onboarding, servicing, lending, sales, or digital channels).

5. Familiarity with Pega Customer Service Case Management Edition.

Nice to Have

1. At least 5 years of hands-on Pega development experience.

2. Experience in customer journey orchestration and next-best-action solutions.

3. Knowledge of multi-channel customer engagement in banking (branch, mobile, web, contact center).