Salesforce Support & Operations Specialist

Responsibilities

• Salesforce Administration: Manage user accounts, roles, profiles, and permission sets to ensure proper access and security controls.
• Support & Troubleshooting: Ensure timely and satisfactory resolution of all incoming customer inquiries while staying aligned with business objectives
• Integration Management: Collaborate with IT to support integrations between Salesforce and other business systems.
• Reporting & Analitycs: Create and maintain reports and dashboards to provide actionable insights for stakeholders.

Qualifications

• Successfully completed university degree in computer science, engineering, mathematics or comparable courses
• Understanding of Agile methodologies, including Scrum principles and ability to use Jira would be a plus
• Strong problem-solving and analytical skills.
• Good understanding Salesforce platform and desire to continue to learn new things in Salesforce
• Knowledge of Salesforce tools like Flows, Reports, and Dashboards
• Very good spoken and written English is a must
• Openness to visit the Katowice office from time to time to collaborate with the team in person. 

About Arlanis Reply

Arlanis Reply is the Reply Group's specialist for consulting, planning, development and integration of Salesforce solutions and services. As a long-standing Salesforce Consulting Partner, Arlanis Reply configures all common Salesforce Clouds, supplements them with custom programming and uses MuleSoft as a comprehensive integration technology. Arlanis Reply relies on agile project management methods and the interaction with other modern technologies.