IT Consultant
Support
IT Consultant
Warszawa
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
Tech stack
Cloud
Firewall
Network
Job description
Online interview
This IT consultant role will be part of the Operations Center. The scope for this role is to perform operations for network, security, cloud and server. Operations refer to monitoring, incident solving based on alerts, troubleshooting, preventing incidents from happening by observing patterns, capacity management and reporting.
The IT consultant’s role is to provide efficient operations using automation as much as possible. The work will be based on a data driven approach, a structured way of working and thorough documentation. The role will include regular reporting as input to capacity management, the budgeting process and the continuous improvement of the utilization of the IT infrastructure.
Reasons why you should join us?
The IT consultant’s role is to provide efficient operations using automation as much as possible. The work will be based on a data driven approach, a structured way of working and thorough documentation. The role will include regular reporting as input to capacity management, the budgeting process and the continuous improvement of the utilization of the IT infrastructure.
Reasons why you should join us?
- Every one of our employees has the opportunity to apply for open positions. We are proud that 95% of our management team, are internal promotions.
- We care about work life balance, therefore among benefits there is something for everyone - from medical care, sports packages to social benefits such as e.g. subsidized recreation, cinema tickets or organizing canoeing trips, mountain trips or excursions in Poland and abroad.
- Our team consists of people from all over the world, so in order to ensure smooth communication, we all speak English on a daily basis.
- We value stability of employment, therefore we offer you a full-time contract of employment for a period of 3 months, so that we can get to know each other better, and if during that time we decide together that our professional paths go in the same direction, we will give you a permanent contract.
- Some people prefer to work in the mornings, others in the afternoons, and still others are most effective in the evenings or at night, so we offer you flexible hours to suit your abilities, as well as the possibility of hybrid work.
- When you start a new job, we realize that you may feel lost and need time to acclimate to your new surroundings, so you can count on the help and support of your teammates and superiors from day one.
Look what you will responsible for?
- Proactive incident solving based on monitoring alerts
- Establishing monitoring dashboards (including maps)
- Maintaining and updating procedures and documentation
- Preventing incidents from happening – observing patterns
- Monitoring: availability, performance monitoring, End2End
- Incident solution based on monitoring alerts
- Patch management (Maintain the yearly wheel and coordinate service windows together with the BRMs and Service Managers)
- Capacity management
- Monthly reporting including FinOps reporting
- Practical assistance in disaster recovery
Check is it good time to join us?
- good understanding of technical IT environment (firewall, network, security, cloud will be in plus)
- following and write agreed procedures
- being able to observe patterns and being able to propose the right solutions to the problems
- ensuring that a task is solved End2End
- 1+ year experience in a global support environment
- written and spoken English proficiency
- proactive in raising concerns or take initiatives to improve procedures.
- ITIL Foundation certified
Check similar offers
