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  • 1st Line Support Engineer with English
    Support

    1st Line Support Engineer with English

    Białystok
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B, Permanent
    Operating mode
    Hybrid

    Tech stack

      IT Support

      advanced

      English

      advanced

    Job description

    R Systems is looking for a talented Support Engineer with English to join our new team focused on the First Line Support.



    This is an excellent opportunity for people with an IT experience and beginners looking to jump-start their careers in the field of information technology to embark with us on an adventure and learn new technologies, especially Cloud technologies.



    Your responsibilities

    Escalate issues in line with operational processes to ensure SLA performance is adhered to

    Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in placeLog and document issues & communication via operational tools, web, email and phone



    Our requirements

    • Preferably degree in Computer Science or similar, even with very little experience (students are also welcome)
    • Good level of spoken and written English as you will be working in the international environmentA can-do attitude and a proven eagerness to learn and acquire new skills
    • Ability to work in shifts 24/7 (of course, your schedule and life-work balance will be greatly considered)
    • Level head, calm and clear thinking, open-minded, and flexibility, excellent communication skills



    Optional

    • Working experience with Cloude Storage Concept S3, Google Drive etc.


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