Software Engineer

Role Description

We are seeking a Software Engineer to support both client project delivery and the development of QX’s internal automation platform. This role will focus on designing and building robust integrations and middleware for enterprise AI solutions, while also contributing to scalable internal tooling that automates QX workflows and improves delivery efficiency.

This is a hands-on engineering role for someone who enjoys solving practical problems across APIs, systems integration, orchestration and lightweight platform development. You should also be comfortable using modern AI-assisted development tools, including Claude Code and OpenAI Codex, to accelerate engineering delivery, improve code quality and increase productivity across both client and internal projects. Claude Code is available across terminal, IDE, desktop and web workflows, while Codex is available as an AI coding agent across terminal, IDE and app-based environments.  

Responsibilities

• Design, build and maintain integrations and middleware for client AI and automation projects

• Develop APIs, connectors and service layers to link AI platforms with client systems, contact centre technologies and third-party applications

• Support data exchange, orchestration, authentication, monitoring and error handling across integrated solutions

• Build and enhance internal platform capabilities that automate QX workflows, delivery processes and operational tasks

• Use AI-assisted development tools such as Claude Code and OpenAI Codex to support coding, debugging, refactoring, documentation and delivery speed

• Develop reusable components and engineering patterns that improve speed, quality and consistency across projects

• Troubleshoot technical issues across integrations, services and workflow automations

• Collaborate with AI Engineers, Architects and Project Managers to translate requirements into scalable technical solutions

• Contribute to engineering standards, documentation, testing and release readiness

• Help ensure solutions are secure, resilient and fit for production use

Ideal Profile

• Previous experience delivering software, integration or automation components for production client projects

• Strong practical experience with APIs, middleware, systems integration and workflow automation

• Comfortable using AI-assisted engineering tools such as Cursor, Claude Code and OpenAI Codex as part of day-to-day software delivery

• Interested in applying modern engineering approaches to both client-facing implementations and internal platform development

• Enjoys solving complex technical problems, working at pace and taking on challenges with a pragmatic mindset

• Proactive, adaptable and delivery-focused, with a strong sense of ownership