Business Process Analyst
Support
Business Process Analyst
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
B2B, Permanent
Operating mode
Office
PwC Polska
W PwC projekty innowacyjne i technologiczne to nasza codzienność. Jako firma konsultingowa mamy tę przewagę, że możemy współpracować z klientami z różnych branż na całym świecie. W Polsce zatrudniamy ponad 7000 osób, w tym 2000 w zespołach #Tech.
Tech stack
Business Processes
Data flows
CRM
Workday
Salesforce
Oracle
SAP HANA
Job description
Online interview
A part of the Global Business Operating Systems (BOS) team, responsible for identifying the business requirements and then prioritising the design and delivery of an integration framework architecture and content across the PwC network worldwide. The specific role will be an integral part of a Business Systems Support team operating in Poland with aim to provide technology support and guidance to the internal clients across our business in CEE region as well as on the global scale.
- Provide in-depth and thorough analysis of the end-to-end processes and data flows across all elements of the PwC Business, with particular focus on the Client Engagement Value Cycle (CEVC), encompassing CRM, Acceptance / KYC, Pricing, Deployment and Engagement Management
- Collects information to ensure the accuracy of process documentations and maps across globally applicable processes;
- Preparation for and attendance in meetings with territories to explain global process, understanding territory specificities and helping to find compromise / workarounds to align
- Support end-to-end testing and development teams related to business processes
- Identify, diagnose, and resolve functional problems, escalate and track problems appropriately
- Handle tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support
- Participate in the design of new enhancements and business processes that will improve operational efficiency across the organization
- Create and deliver appropriate documentation, training and communication around feature(s) and process changes, for consumption by Territories
Candidate Profile
- Strong business acumen
- Solid understanding of business processes, data flows
- Good understanding of capabilities of cloud platforms, specifically Workday, Salesforce, Oracle and SAP S/4 (does not require development/technical skills)
- Experience in documenting as-is and to-be processes using professional process and mapping tools, experience with multiple process and mapping tools would be a plus.
- Analytical mindset and numerical capabilities allowing for proactive resolution of problems raised by business users. Although not a requirement a deep understanding of accounting would be distinct advantage
- Proficiency in information analysis and synthesis focused on resolution of complex problems
- Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
- Understand the nature of business within a large multinational organization (ie. multiple stakeholders, cross time zone cooperation, cultural diversity, offshore colleagues, )
- Ability to work independently as well as part of a team
- Fluent in written and spoken English
Our Offer
- Career development and professional growth in a global team setting
- Opportunity to work with the latest technologies and cloud-based platforms
- Ability to pursue further professional development - access to the multiple trainings provided by PwC
- Participation in multi-territory activities within the global BPM
- Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
- Inspiring and friendly work environment
- Career development plan tailored to your preferences and ambitions
- Flexible working arrangements based on the Polish Labor Law regulations, including hybrid or remote model of work
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