IT Operations Manager (SRE)

The IT Operations Manager (SRE) is a hybrid leadership and engineering role responsible for ensuring the reliability, scalability, and operational excellence of one or more Fabric & Home sector wide manufacturing digital applications supporting manufacturing outcomes.

The role applies Site Reliability Engineering (SRE) principles to move operations from reactive support to proactive, insight‑driven reliability, embedding operational needs early in application design to reduce production disruption and enable increasingly touchless, autonomous operations.

Why This Role Matters

As manufacturing digitizes at scale, application reliability becomes a competitive advantage. This role ensures issues are anticipated and prevented where possible, recovery is fast when incidents occur, and applications progressively evolve toward self‑healing behaviors through observability, automation, and engineering influence—directly supporting sector digital mission of enabling autonomous supply chain operations.

Scope

• Owns end‑to‑end operational reliability for one or multiple sector scaled applications across environments.

• Partners with product owners, engineers, sites, and service providers to mature observability, prevent incidents, and improve MTTR.

• Discover new sector wide operation model based on modern IT Ops framework and IT observabilioty

Key Outcomes (What Success Looks Like)

• Proactive reliability: production issues increasingly identified and mitigated before impact.

• Holistic observability: monitoring covers the full application ecosystem, not just isolated components.

• Faster recovery: measurable improvement in MTTR and reduction of recurring incidents.

• Improved support experience: clearer communication, faster resolution, and higher stakeholder confidence.

• Lower cost‑to‑serve driven by automation and design improvements, not manual effort.

Core Responsibilities

• Own availability, performance, resilience, and operational readiness of assigned applications.

• Establish and improve SLO/SLI/SLA‑aligned operational practices, including Day‑1 readiness for go‑lives and PoCs.

• Drive proactive incident management, hands‑on resolution when needed, and structured problem elimination to avoid recurrence.

• Build and mature end‑to‑end observability (monitoring, telemetry, alerts, runbooks) across integrated systems.

• Lead automation and self‑healing initiatives to reduce manual toil and support touchless operations.

• Influence application design to ensure operability by design (monitoring hooks, safe deployments, rollback readiness).

• Act as a reliability leader and translator, enabling effective communication across sites, product teams, engineers, and vendors

Job Qualifications

• Experience owning operations for digital products/services, including incident response, problem management, and continuous improvement.

• Demonstrated breadth across at least two IT areas (e.g., application operations + platform/infra, or automation + monitoring)

• Working knowledge of reliability practices (SLO/SLI/SLA alignment) and operational readiness for go-lives/PoCs.

• Observability mindset: monitoring strategies, alert quality, telemetry-driven troubleshooting.

• Automation orientation: scripting/tooling, repeatable ops patterns, reducing toil.

• Strong communication and influence skills to align developers, sites, and partners around reliability outcomes.

We offer

• P&G-sized projects and access to world leading IT partners and technologies from Day 1.

• Wide range of self-development possibilities (training and certifications paths).

• Competitive starting salary and benefits program (private health care, P&G stock, saving plans, sport cards).

• Regular salary increases and possible promotions - in line with your results and performance.

• Opportunity to change role every few years to be in the best place for you and best for P&G.

At Procter & Gamble we embrace a hybrid work model that combines the flexibility of remote work with the collaborative benefits of in-office engagement. Employees can enjoy the option to work from home two days a week while also spending time in the office to foster teamwork and enhance communication.

Watch this video to learn more about our full recruiting process: https://www.youtube.com/watch?v=0bicvbpy0gI

Kindly be advised that at P&G, employment is exclusively extended on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders can lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.