IAM Operations Manager

As the IAM Operations Manager for Identity & Access Management SailPoint IdentityIQ Service, you will lead the operational activities of IAM systems, ensuring robust identity governance and administration. Your role involves managing compliance, optimizing cloud infrastructure, and collaborating with key stakeholders, to align IAM services with business objectives and regulatory requirements.

Key Responsibilities: 

• Oversee the daily operations of SailPoint IdentityIQ, ensuring reliable operations.

• Lead communication and collaboration between technical teams and business stakeholders to ensure seamless IAM integration and performance.

• Manage the incident and problem resolution processes, ensuring swift and effective responses and minimizing service disruptions. 

• Drive initiatives to optimize IAM processes, including automation, performance tuning, and infrastructure improvements. 

• Conduct capacity planning and contribute to the development of strategic goals for SailPoint IdentityIQ infrastructure. 

• Collaborate with vendors and service providers.

• Monitor system performance and compliance metrics, generating reports and insights for senior management. 

• Oversee the monitoring and management of SailPoint IdentityIQ infrastructure in cloud environments (e.g., AWS, Microsoft Azure), ensuring security, compliance, and efficiency. 

• Work closely with Microsoft SQL database administrators to optimize SailPoint IdentityIQ system, ensuring data integrity and accessibility. 

• Conduct ongoing monitoring of Technical Data Quality (TDQ) of identities, ensuring accurate and up-to-date identity information. 

• Manage the timely cancellation, disablement, and deletion of identities in target applications integrated with SailPoint IdentityIQ. 

• Perform assessment of applications currently onboarded through all available integration methods to identify gaps in governance (Offboarding, maintenance and modifications).

• Assist the service team in defining governance controls for application lifecycle, including onboarding, ongoing management, and offboarding. 

• Application health check monitoring.

• Deploy observability tools to the environment.

• Knowledge of IAM Technologies: understanding of Identity and Access Management (IAM) principles, specifically within SailPoint IIQ (or any IGA complementary solution), including hands-on experience.

• ITIL Operations Expertise: Proven experience with ITIL framework practices, particularly in managing Incidents, Problem resolution, and Change Management processes in a technical environment.

• Technical Communication Skills: Strong ability to articulate complex technical concepts to both technical and non-technical stakeholders, ensuring clarity and effective collaboration across diverse teams.

• Cloud Infrastructure Management: Demonstrated experience in managing cloud environments, specifically with AWS and Azure.

• Knowledge of Microsoft SQL: Familiarity with Microsoft SQL Server, with experience in database integration, data management, and security practices related to IAM data. Preferred certifications include Microsoft Certified: Azure Database Administrator Associate or similar.

• Vulnerability Management: Experience in identifying, assessing, and mitigating vulnerabilities within Windows and Linux environments.

• Preferably holds certifications in SailPoint IdentityIQ, ITIL, and cloud technologies.

We offer

• P&G-sized projects and access to world leading IT partners and technologies from Day 1.

• Wide range of self-development possibilities (training and certifications paths).

• Competitive starting salary and benefits program (private health care, P&G stock, saving plans, sport cards).

• Regular salary increases and possible promotions - in line with your results and performance.

• Opportunity to change role every few years to be in the best place for you and best for P&G.

At Procter & Gamble we embrace a hybrid work model that combines the flexibility of remote work with the collaborative benefits of in-office engagement. Employees can enjoy the option to work from home two days a week while also spending time in the office to foster teamwork and enhance communication.

Watch this video to learn more about our full recruiting process: https://www.youtube.com/watch?v=0bicvbpy0gI

Kindly be advised that at P&G, employment is exclusively extended on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders can lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.