Playtika Holding Corp. is a leading mobile gaming company and monetization platform with over 35 million monthly active users across a portfolio of games titles. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has over 3,700 employees in 19 offices worldwide including Tel-Aviv, London, Berlin, Vienna, Helsinki, Montreal, Chicago, Las Vegas, Santa Monica, Newport Beach, Sydney, Kiev, Bucharest, Minsk, Dnepr, and Vinnitsa.
Playtika is looking for 2nd Level Support Engineer (SLS Engineer).
You will be a member of a "L2/L3" tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business, customer support (L1) and R&D. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.
Responsibilities:
- Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise;
- Manage queue of incoming inquiries, determine prioritization, and address appropriately;
- Respond to assigned questions, problems and concerns and adheres to SLA;
- Document resolutions for future reference.
Requirements:
- Bachelor’s degree in Computer Since, or relevant engineering/science fields;
- 2+ years of experience in L2, L3 support, BA or BI;
- English level starting from B2 (Upper-Intermediate English);
- Experience with writing SQL queries and MS Excel formulas.
Also we are looking for a candidate, who has:
- Troubleshooting and problem solving skills;
- Attention to details;
- Stress resistance – to stay calm, work fast and efficient;
- Excellent communication skills – to deliver information in a clear and correct manner to both business and technical audiences;
- Strong relationship building skills – to be able to positively influence the actions of others and work as a team player;
- Strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs;
- "Outside-the-box" thinking.
We offer:
- Competitive salary, performance-based bonuses and flexible working hours;
- Training programs, certifications, conferences, including international events;
- Referral program;
- Corporate celebrations, team buildings, and fun activities;
- Free meals twice a day, refreshments, happy hours;
- Coaching and reviews to support your career development;
- Working for one of the top social gaming companies in the world.
Come play with us!