POS Support Specialist (1st Line Support)

Hello,
We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)
The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world.
For the project that we are working on with our partner, we are looking for POS Support Specialist (1st Line Support).

Your duties will include: 

• Handling requests from stores and points of sale

• Supporting 228 own stores and  dealer stores

• Supporting Meraki devices and tablets

• Troubleshooting application-related issues

• Travelling to locations (field service support)

• Upgrading computers to Windows 11

• Preparing and supporting desktop computer replacements 

• Replacing certificates

• Creating Windows images for stores

• Supporting the main warehouse (device preparation and configuration)

• Remote configuration of Zebra scanners and on-site device preparation

• Configuring and coordinating Microtic and Cisco Meraki device replacements

• Verifying and cleaning ESET

• Verifying internet connection issues

• Supporting tablets 

 Requirements that must be met:

• Experience in IT Support / POS Support / Field Support

• Knowledge of Windows

• Experience supporting end-user devices

• Basic knowledge of network devices

• Ability to troubleshoot hardware and network-related issues

• Willingness to work on-site and travel to locations

• Very good Polish language skills

What we offer:

• We are open and honest and we solve problems instead of generating them.

• Maybe it’s obvious, but we really respect our employees and associates. We used to be software developers, too, and we appreciate that job!

• A small team

• An international working environment and international projects

• Private medical care

• Sports card

• Training courses

• Willingness to work on-site and perform field service tasks

 Why it’s a good idea to work with People More?

• If you are not satisfied with your work or your tasks, we’ll find a way out together!

• If you get bored, we will offer you a new product and new, fascinating tasks

• We will work on your brand together: you will get an opportunity to attend conferences, including as a speaker, and we will help you publish in recognized magazines and online

• We will facilitate your access to challenges that are usually difficult to get

• At any time, you can talk directly to the board of People More—we talk your language because the company’s founders are software developers and designers!

 What does the recruitment process look like?

• A friendly remote initial interview

• A remote technical talk

• The decision to work together!