IT Support Specialist Cloud F/M
Support
IT Support Specialist Cloud F/M
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
English
IT Support
Customer Support
Linux
Virtualization
Job description
Online interview
#OVHcloud
With more than 1.6 million customers worldwide, OVHcloud is the European leader of cloud computing and the 3rd largest web hosting provider in the world. Our company employs more than 2,300 people and our teams are growing rapidly. With 32 datacenters and a commercial presence on 5 continents, we manufacture our own servers and thus control our entire industrial chain. We defend an innovative and different cloud, which respects the European values of freedom of choice, transparency, openness to standards and protection of privacy.
In order to support our growth, we are constantly looking for new talents who share our values and ambitions.
#Team
As part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls and e-mails of customers that are looking for help and information about OVH products (Cloud, servers, Kubernetes, Docker)
#Missions
- To inform and help clients via e-mail and telephone regarding OVH's products and services
- To diagnose and fix the general and specific problems (e.g. networking)
- Cooperate with system administrators and developers in order to find the best solution for the customer's inquiry
- Quickly identify the type of prospective customer in order to provide adequate responses and identify the appropriate OVH solution(s) to respond to the customer's expectations
- Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies
- Build an image of OVH as company with strong expertise and excellent customer support
At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and to participate in the continuous improvement of your scope.
#Profile
Your assets
- Good technical knowledge in IT and new technologies. The basics of Cloud products: VPS, Dedicated Servers, Private/Public Cloud
- Knowledge of Linux and virtualization (VMware) would be a plus
- OpenStack knowledge is a plus
- Excellent communication, organization and customer service skills
- Ability to analyze, listen and make recommendations (guide the customer towards a profitable solution)
- Ability to troubleshoot client issues and incidents
- To be efficient and quick in proposing solutions
- Enthusiasm for computers and new technologies
- Passion for constant personal development and to learn more about the IT market
- With a great sense of service, you are keen to have a positive impact on your internal and/or external contacts
- You are open to the world and working in an international context is an important aspect for you
- You are autonomous and able to work in a fast-paced environment
- Fluent Polish and English is mandatory.
#Benefits
- 4 weeks induction training
- Office in the Wroclaw city center with play room, chill-out room and free parking,
- Partially remote work possible
- 4 extra days off
- Employee Pension Schemes (PPE)
- 50% contribution to public transport
- Language courses
- Sport card
- Private health care
- Meal bonus
- The best Wellbeing Organisation 2020 recognized by Wellbeing Institute
- Great opportunity for advancement within the company across a variety of roles globally
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