Head of People Operations (NXJ-69)

We are looking for a highly-operational, hands-on leader — Head of People Operations — who will own the day-to-day delivery of People services. This role combines practical execution (HRIS administration, SLA management, onboarding/offboarding, vendor management and automation) with proactive people-risk management: regular talent health-checks and a standardized 1:1 program with managers. The role is senior, requires people-management experience and strong influence at leadership level. The successful candidate moves fast, acts proactively and converts ideas into working systems and measurable outcomes.

Reporting line: CEOTeam: HR Operations Specialists, HRIS Admin, HR Coordinators.

Your responsibilities

• Own HR Operations & HRIS. Full ownership of PeopleForce (or equivalent) administration: access/roles, data integrity, templates, integrations and runbooks. Conduct regular audits and drive data-clean up

• Design, implement and operate SLAs. Define and maintain SLAs for onboarding, offboarding, employee requests, benefits, vendor response times and other core HR services. Monitor, report and drive compliance

• Build reliable onboarding/offboarding processes. Create checkpointed workflows, ownerable checklists and fallback scenarios (e.g., equipment delays), and ensure 100% compliance for mission-critical steps

• Lead Talent Health-Checks (CRITICAL). Design and operate a repeatable process to assess team and talent health (pulse surveys, HRIS signals, qualitative 1:1 inputs). Produce an actionable risk register and prioritized remediation plans for flight risk, overload, or performance drift

• Standardize 1:1s. Define cadence, agenda templates and escalation triggers for 1:1s between HR and managers (and HRBP to key leaders). Ensure results are recorded and surfaced in dashboards to track follow-ups and outcomes

• Automate repetitive work. Implement workflow automations and integrations (approval flows, reminders, ticketing triggers) to reduce manual effort and speed response times

• Run incident management. Rapidly lead response to critical operational incidents (onboarding failure, benefits/payroll issues, compliance breaches), perform root-cause analysis and implement prevention

• Vendor & benefits management. Own relationships and SLAs with benefits and service providers; manage renewals and escalate performance issues

• Reporting & dashboards. Produce operational KPIs, executive dashboards and regular reports for People, Finance and leadership

• People leadership. Build, develop and coach the HR Operations team; create runbooks and knowledge transfer processes

• Partner closely with HRBP, Recruitment, IT and Finance to ensure aligned, end-to-end employee experience

Behaviors & culture fit

• Proactivity: anticipates problems and initiates preventive action based on data and experience

• Mega-speed: exceptionally fast cycle times for decision making and escalation. Temporary pragmatic fixes are acceptable when followed by systemic remediation

• Practicality: prefers tested, low-friction solutions that deliver measurable impact quickly

• Clear communication: transparent status updates, ownership of next steps, and timely stakeholder engagement

What we’re looking for

• 4+ years in HR Operations / People Ops / HRIS roles, with at least 1–2 years leading an operations team

• Hands-on experience administering HRIS (PeopleForce / BambooHR / HiBob / similar) — implementation, daily admin, audits

• Demonstrated experience defining and running SLAs / KPIs for HR services and building dashboards

• Proven track record implementing talent health-check programs and standardized 1:1 practices

• Technical literacy — experience with workflow automation / integrations (Zapier/Make/API) or close collaboration with engineering

• Strong stakeholder management and influence at leadership level

• English — working professional level

• High energy, bias for action and strong delivery orientation

Will be a plus

• Experience scaling HR operations in fast-growing international companies

• Direct experience with PeopleForce (big plus)

• Familiarity with labor law and compliance (Ukraine / Poland / EU)

• Experience building a centralized HR service desk

What you’ll get

• Autonomy and trust — freedom to improve what’s already in place, and build new things from the ground up

• A role with visibility and impact: your work touches every team across Newxel

• Supportive leadership, smart colleagues, and a culture where good ideas get implemented

• Transparent salary, performance bonus, full health insurance

• Full Remote

• 20+ vacation days, paid sick leave, and learning budget

About us

Newxel helps companies around the world build dedicated development teams in Ukraine and beyond. With 260+ specialists, we offer not just staffing, but a strategic partnership model — where long-term success depends on how well we manage, support, and grow the people we work with.We’re not fans of bureaucracy, and we don’t believe in micromanagement. We prefer clear processes, mutual respect, and solving problems together. You’ll join a team that’s smart, steady, and always looking to do better.