IT Administrator - part-time (50%)

At neustark, we’re all in for one mission: permanently removing millions of tonnes of CO2 from our atmosphere. Why? It’s a no-brainer: we want to enable a bright future for all future generations on our planet. And for that, we need to reduce and remove CO2, now.

Sounds exciting? Well, there’s more! We’re a team of 80 neustarkers, working together across borders with ton(ne)s of energy, passion and focus. We’re scaling up our solutions and impact every day, whilst already storing CO2 on a daily basis. Speed and pragmatism drive our day-to-day, as do growing together and having lots of fun together!

Do you want to help us grow our impact? Then join our carbon removal mission today. 🚀

This is what YOUR future team does:

As part of our four-person IT team, you'll join a Lead Software Architect, two IIoT Azure & .NET Developers, and an intern in enabling neustark's mission to combat climate change. Our team is critical in connecting and monitoring CO2 capture & storage plants through IoT solutions, while building and maintaining the digital infrastructure that powers our certification process and business operations.

YOUR mission at neustark: 

• Drive IT excellence by providing first-line support to our team members across Switzerland & Germany, primarily through remote assistance with occasional on-site visits. You'll troubleshoot everything from software issues to hardware configurations, ensuring minimal disruption to our operations.
• Manage our Microsoft 365 environment, including administration of SharePoint/document structures, and ensure best practices in information architecture and collaboration.
• Take ownership of our IT infrastructure, including managing our device fleet (laptops, mobile devices), user accounts, printer management, and collaboration platforms. You'll optimize our tech stack to enhance team productivity and cross-border collaboration.
• Lead our identity and access management processes - from creating new user accounts and managing access rights to handling offboarding procedures and refurbishing equipment from departing team members.
• Strengthen our security posture by monitoring and qualifying risky sign-ins, managing email quarantine policies, and implementing device management policies.
• Create and execute smooth onboarding experiences for new team members, including hardware setup, software configuration, and initial system training.
• Maintain our office network infrastructure and support local IT needs across our locations.
• Collaborate with other teams on app rollout projects, contributing to the implementation of tools (such as Yokoy and HubSpot).
• Build and maintain documentation for our IT processes, systems, and troubleshooting procedures to ensure consistent service delivery and knowledge sharing.

This is what we offer YOU:

• Sustainability mission: Co-create a tangible climate impact by helping to scale viable carbon storage and removal solutions.
• Start-up vibe with a strong financial foundation: Enjoy all the start-uppy perks, from flat hierarchies, fast pace and pragmatic decisions to a joint sense of purpose and FUN – backed by strong investors.
• Hybrid work culture: We love to work together, and love that how we do it is truly flexible. We encourage flexible hours and workplace based on your and the job’s needs, whilst investing in our office culture – with hubs in Bern, Zurich, Cologne and soon Warsaw – to spend a couple days together every week.
• Team collaboration: We’re in this amazing journey together and work closely, across hubs and departments to make an impact. It also helps that, once a quarter, we gather our people from all locations to strategize… and party together :)
• Professional development: At our fast-evolving start-up, you have an abundance of personal and professional growth opportunities. And we support that by offering 3 days’ training budget.
• Employee benefits:
• Generous public transport and mobile phone allowance
• Competitive holiday allowance, including local public holidays and additional time off per country regulations
• Colleague-lead learning lunches, yoga and running sessions
• Private healthcare, pension scheme and per diems travel allowance

This is YOU:

• 2+ years of hands-on IT support experience in a professional environment, demonstrating a track record of successful problem resolution and system improvements
• Deep expertise in the Microsoft 365 suite, including advanced knowledge of Teams administration, SharePoint site management, and Azure AD user management
• Proven experience implementing and maintaining IT security measures, including endpoint protection, access management, and security awareness training
• Strong remote support capabilities, with experience using remote desktop tools and providing clear, patient guidance to users of varying technical proficiency
• Excellent project management skills with the ability to prioritize and manage multiple concurrent requests while maintaining high service quality
• Fluent English communication skills, with German proficiency being a plus
• Experience with IT automation tools and scripting (e.g., PowerShell) to streamline routine tasks
• Experience with printer fleet management and technical support
• Knowledge of network infrastructure management and troubleshooting
• Familiarity with common business applications (such as HubSpot, Yokoy or similar) and ability to support their implementation
• Experience with user lifecycle management - from onboarding to offboarding processes
• Bonus: Experience supporting fast-growing organizations and implementing scalable IT processes
• Bonus: Knowledge of IoT platforms and industrial control systems