Service Desk Specialist

More about this opportunity

We are looking for a knowledgeable and proactive person to join our team for the position of Service Desk Specialist. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a point of contact for IT related questions at the end-user level and responding to their needs in a timely manner.

On this role, you will:

-Install, configure and support hardware and software assets, printers, and phones

-Provide technical support across the company (in person or over the phone/online channel)

-Repair and replace equipment if necessary

-Conducting workshops and training for Office 365 users

-Respond in a timely manner to service issues and requests

-Set up accounts for new users

-Document support procedures, technical configurations, and troubleshooting steps for reference and knowledge sharing.

Our requirements:

-At least 2 years of experience in IT support area

-Knowledge of Polish language min. C1

-Good knowledge of Microsoft Windows environment, inclusing Office 365

-Knowledge of Active Directory

-Experience with help desk ticketing systems and remote support tools

-LAN/Wi-Fi network supervision and Printer hardware configuration

-Strong problem-solving skills and the ability to analyse and diagnose technical issues efficiently

-Excellent interpersonal skills

-Willingness to learn

-Ability to maintain confidentiality of company information