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    IT Support Specialist

    Warszawa
    Type of work
    Full-time
    Experience
    Junior
    Employment Type
    Permanent, B2B
    Operating mode
    Office
    NATEK

    NATEK

    NATEK specializes in designing and implementing IT business solutions to support our partners in the digital transformation. As a one of the leading companies in CEE region, we have been implementing projects for global clients since 2004.

    Company profile

    Tech stack

      Microsoft Office

      regular

      Microsoft 365

      regular

      Hardware

      regular

    Job description

    Online interview

    We are looking for a knowledgeable and proactive person to join our team for the position of IT Support Consultant. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a point of contact for IT related questions at the end-user level and responding to their needs in a timely manner. 


    Start date: ASAP


    Responsibilities

    • Diagnosing and resolving technical issues reported by users. Installing, configuring, and updating software and computer hardware
    • Providing remote and on-site support to company employees. Maintaining technical documentation and reporting incidents
    • Collaborating with other departments to ensure the continuity of IT systems operations
    • Managing IT equipment logistics, including distribution, maintenance, and inventory
    • Monitoring the technical condition of equipment and planning its replacement or repair
    • Operating the contact center, including handling inquiries, providing information, and resolving customer issues


    Our requirements

    • Secondary or higher education, preferred fields: IT, telecommunications, or related areas
    • Fluent knowledge of Polish language
    • 1 year of experience in a similar position will be an additional advantage.
    • Knowledge of Windows operating systems and Microsoft Office suite
    • Ability to diagnose and resolve technical issues
    • Good communication skills, ability to work in a team, and high personal culture
    • Knowledge of the English language
    • Ability to manage IT equipment and experience in logistics will be an additional asset 

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