IT Support Engineer

Location | Warsaw, 100% onsite (part-time job)

More about this opportunity

We are looking for an IT Support Engineer to join our Natek’s team, support a banking company and provide on-site technical assistance to end users. This role involves hands-on support with hardware, software and IT environments, including onboarding and user training.

Your responsibilities

• Serve as the first point of contact for on-site users requiring IT support, ensuring high responsiveness and professionalism.

• Provide hands-on support for hardware and software issues, installations, replacements, and configurations.

• Deliver IMACD (Install, Move, Add, Change, Decommission) services.

• Initiate and manage Break/Fix procedures for hardware, coordinating replacements and repairs as necessary.

• Conduct onboarding sessions and training for end users on standard desktop environments and tools.

• Troubleshoot and resolve software-related incidents, including client-specific applications.

• Maintain awareness of the customer’s IT infrastructure, tools, and specific environments.

• Support customer-specific software and coordinate with relevant teams for deeper technical issues.

• Escalate complex issues to higher-level support teams when needed.

• Participate in weekly service review meetings and ensure continuous alignment with service expectations.

• Ensure all incidents and activities are logged and tracked per established processes

Our requirements

• Minimum 3 years of experience as an IT Support Specialist.

• Hands-on experience in L1/L2 support.

• Strong knowledge of Windows, MacOs, Microsoft Office and ITSM tools.

• Ability to troubleshoot and resolve technical issues efficiently.

• Strong communication skills.

• Fluent English

Our offer

• Internal Mobility Program - enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

• Referral Program - enjoy cooperation with your colleagues and get a bonus

• 5/10 Years NATEK Club - we offer long-term cooperation and celebrate each fifth- year cooperation anniversary with gifts

• NATEK CSR Events & team buildings - enjoy our values: accountability, partnership and expertise and #workITwithus

• Cafeteria

• Medical Healthcare

• Multisport Club Card

• Technical and Personal training

• Language courses

About NATEK

Established in Brno, Czech Republic in 2004, we have been working with world leaders in the IT industry from day one. We are an experienced company with in-depth knowledge of building high-performing IT project teams.

Our mission is to deliver high-quality IT outsourcing solutions within CEE to help our clients make improvements in their performance while providing our employees with a work environment based on partnership.

Our teams’ experience in various industries (FMCG, banking, automotive, telecommunication) allows us to properly anticipate clients’ needs. Thanks to our expertise we develop customized solutions. Our recruitment department can match IT experts to the rights projects to provide a win-win situation.