Application Support Specialist

More about this opportunity 

We are seeking a seasoned Application Support Specialist with a minimum of 4 years of experience to join a global provider of printing services. The candidate will play a critical role in managing, supporting and maintaining an internal application running on Microsoft environments. You will work closely with international teams, supporting branches in both domestic and foreign markets. 

Your responsibilities 

• Provide ongoing support for application operations and 2nd-level support activities to troubleshoot and resolve issues efficiently. 
• Support lifecycle application management, ensuring updates and deployments are performed effectively and efficiently. 
• Ensure the stability and security of IT environments, including hardware, networks, and software, with a focus on Microsoft technologies (MS Server, MS SQL, MS OS). 
• Utilize ServiceNow to manage support tickets and change requests, ensuring timely and accurate resolution of issues. 
• Implement changes through parameterisation based on change requests, including performing quality checks to ensure successful modifications.
• Collaborate with international teams, developing and implementing technical solutions for both domestic and foreign branches.
• Technical documentation of processes and applications, ensuring they are regularly updated and accurately maintained. 

Our requirements 

• 4+ years of experience in Application Support
• Previous experience in Application Management (Support, Maintenance) running on Microsoft Environment
• Good skills in Microsoft technology stack (Windows Server, MS SQL, Windows, Azure).
• Experience with incident, request and change management on ServiceNow
• Familiarity with technical documentation and updating processes and systems documentation regularly. 
• Previous exposure to application operations and 2nd-level support activities.
• Ability to work in a remote international environment and create solutions for global branches. 
• Fluent in English (spoken and written), with excellent communication skills. 

About NATEK 

Established in Brno, Czech Republic in 2004, we have been working with world leaders in the IT industry from day one. We are an experienced company with in-depth knowledge of building high-performing IT project teams. 

Our mission is to deliver high-quality IT outsourcing solutions within CEE to help our clients make improvements in their performance while providing our employees with a work environment based on partnership. 

Our teams’ experience in various industries (FMCG, banking, automotive, telecommunication) allows us to properly anticipate clients’ needs. Thanks to our expertise we develop customized solutions. Our recruitment department can match IT experts to the rights projects to provide a win-win situation.