Level 2 Support Specialist

PROJECT INFORMATION:

• Industry: IT Technology
• Cooperation: long-term
• Location: Gdańsk (on-site)
• Type of assignment: B2B
• Start: January/to determinate
• Working hours: 12:00-21:00 (continuous work 4 days on/2 days off)

Service description:

The role of a Network Operations Engineer is responsible for the Day-to-Day availability of the production network which includes all aspects of the Data, Voice and Contact Center Services capabilities. You will work closely with a mixture of Internal and External resources including Vendors/Partners to provide Level 2 support.

Tasks:

• Providing second-level network Incident Management and Patch management
• You will also work on service restoration, sustainability, and proactive service improvement.
• Participating and at times leading Major Incident conference calls and can identify required resources. Provide full Root Cause Analysis for any production outages.
• Implementing repeatable move, add, changes for LAN, WAN, security, wireless, remote access, load balancing, and cloud connectivity.
• Functioning as a point of contact for other engineers for Incidents and Changes
• Employing production monitoring tools to ensure that all systems are running and available.

Requirements:

• 3+ years of experience engineering large complex enterprise environments.
• Knowledge of Carrier Services – SDWAN & WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point.
• Expertise with Network Operating Systems (IOS, Aruba OS).
• Familiarity with IT governance standards and compliance including ITIL and SOC.
• Strong customer service skills. Good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner.
• Strong analytical skills, able to use complex data to find opportunities, recognize problems and draw logical conclusions.
• Experience with working as part of a Global 24*7 support model.

Nice to have:

• Certifications: Network +, CCNA, CCNP.
• Knowledge of networking infrastructure suppliers and service offerings including; Cisco, Aruba, Checkpoint, Fortinet, Riverbed, Zscaler.
• Demonstrable understanding of network load balancers and firewalls.
• Experience with monitoring applications such as SolarWinds & Riverbed.
• Ability to produce and present technical information to both technical and non-technical personnel.