LabX Technical Support Specialist (1st and 2nd Line Support)

Our Opening and Your Responsibilities

As a LabX Technical Support Specialist, you will be responsible for supporting European and Asian internal customers (MO's) and external customers (end customers) with LabX software🔬.

Duties and Responsibilities:

• Provide chat, email and phone support to end-users, sales personnel and other LAB colleagues on LabX Software,
• Troubleshooting,
• Installing and updating system,
• Document and communicate quality issues to the appropriate teams, and facilitate resolutions for our customers,
• System requirement & instrument connectivity,
• Creation, extension and maintenance of knowledge database,
• Creating E-Learnings and videos.

What You Need to Succeed

• Experience in technical support,
• Experience working with business customers (Empathy and finding solutions mindset),
• Active interest in IT and software.

Knowledge of:

• Windows Server/Client Operating Systems, 
• Microsoft SQL Server databases,
• Microsoft Networking Fundamentals,
• Microsoft Active Directory/LDAP,
• Cloud-based solutions,
• Fluent communication in English (oral and written, C1).

Our Offer to You

• Contract of employment [umowa o pracę] (we want you to join us for the long run :)
• Annual bonus 💰, 
• Festive benefits paid in April and December,
• Flexible working hours, 
• Hybrid work model (3 days a week from home) 🏠, 
• Medical care with the basic dental package, 
• Possibility to extend medical care to family members and/or Damian Medical Center, 
• Life insurance with possible extension for your family members, 
• Medicover Sport card,
• Language courses, 
• Paid employee referral program, 
• Wellbeing activities* 
• Space for your initiatives, charity & CSR actions, and improvement ideas, 
• Supporting your development through a vast training offer 🚀, 
• Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
• A diverse and inclusive workplace. 

*We are focusing on entertainment and supporting your physical and mental health – check out

our LinkedIn profile!

Nr. ref. 18877