Junior Technical Support Analyst

At Madiff, we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, Cybersecurity, supporting industries like Telecom, Banking, and Hi-Tech.

Are you looking for an opportunity to grow your career in a dynamic, international environment? Do you enjoy solving technical challenges and building strong client relationships? If so, we’d love to hear from you!

We are seeking a Junior Technical Support Analyst to join our team and provide top-tier support to our US-based clients. This role offers the chance to work with cutting-edge technology, collaborate with global teams, and develop your skills in the fast-paced world of business and IT integration.

What you’ll do:

• Act as the primary point of contact for assigned client accounts, ensuring strong and lasting relationships
• Translate business requirements into clear technical specifications for seamless project implementations
• Collaborate with cross-functional teams on release management, compliance, and service desk operations
• Identify opportunities for service improvements and ensure SLAs are consistently met
• Provide first-line service desk support as needed (some 24/7 availability may be required).

What we’re looking for:

• Bachelor’s degree in IT or a related field (Master’s students also welcome!)
• 1–2 years of relevant experience or equivalent academic background
• Familiarity with financial services software, APIs, and tools like Postman
• Basic knowledge of Oracle PL/SQL, C/C++, or VB.NET
• Strong analytical skills and a passion for problem-solving
• ITIL or PMP certifications are a plus

Why join us?

• Enjoy a structured 2 PM – 10 PM shift, perfect for those who prefer late afternoons and evenings
• Work in a supportive, international team with exciting career growth opportunities
• Gain hands-on experience with innovative technologies

Ready to take the next step in your career? Apply now and be part of a team that makes a real impact!