Senior UX Copywriter

Senior UX Copywriter / Content Designer – Banking

About the role

We’re looking for an experienced UX Copywriter / Content Designer who will help shape how content is created, structured, and delivered across complex digital banking products. This is a hands-on role with real impact – not only writing content, but also helping define content design standards, ways of working, and collaboration models across the organisation.

You’ll initially focus on corporate banking products, but the role sits within a broader innovation and experience design team, giving you the opportunity to influence multiple digital initiatives as the organisation continues to grow and mature in content design.

What you’ll be responsible for

Content design and strategy

• Help establish and scale content design practices within the design organisation

• Define and maintain voice & tone guidelines across digital products and platforms

• Introduce and promote content-first thinking in product and design processes

• Create templates, content patterns, and documentation to ensure consistency across teams and products

UX writing for complex digital products

• Create clear, user-focused content for end-to-end digital journeys (onboarding, transactions, servicing, notifications, in-app messaging)

• Translate complex financial concepts and regulatory language into clear, understandable user communication

• Ensure content is actionable, scannable, and aligned with user context and journey stage

• Write and optimise content across multiple platforms (web, mobile, internal tools if needed)

Cross-functional collaboration

• Work closely with UX/UI designers, researchers, product owners, and developers throughout the product lifecycle

• Partner with legal and compliance teams to ensure content is both clear and compliant

• Present and explain content decisions and rationale to senior stakeholders

• Build strong relationships across product, design, and business teams in a complex corporate environment

Quality, governance, and mentoring

• Review and QA content across projects to ensure consistency, accessibility, and brand alignment

• Support and mentor designers, marketers, and product teams in content best practices

• Use user feedback, research insights, and performance metrics to continuously improve content

• Advocate for accessibility and inclusive language (WCAG and inclusive content principles)

We’re looking for someone who has:

Experience

• 6+ years of experience in UX writing, content design, or a similar role

• Experience in banking, financial services, or other regulated industries

• Experience working in large, complex organisations with multiple stakeholders

• Experience creating content for regulated digital products and services

Skills

• Ability to simplify complex or technical information without losing accuracy

• Strong understanding of UX and how content supports user journeys and product usability

• Experience working with design tools such as Figma and content management systems

• Knowledge of accessibility standards (WCAG) and inclusive content practices

• Excellent written and spoken English (this is the main working language)

Mindset

• Comfortable working in an environment where not everything is fully defined yet

• Able to influence stakeholders and teams without direct authority

• Confident explaining and defending content decisions to non-content stakeholders

• Combines strategic thinking (content design, standards, governance) with hands-on writing

• Curious and proactive about improving how content is created and used in digital products