Program Manager – IT Stability & Resilience

Program Manager – IT Stability & Resilience

• Lead the IT Stability & Resilience Program across Application Support, driving service availability, incident reduction, automation, and operational excellence

• Define and execute a global stability roadmap aligned with CTO strategy and Production Excellence objectives

• Establish governance, prioritization, and reporting frameworks across multiple application domains

• Drive stability and resilience initiatives (incident/problem reduction, performance, capacity, monitoring) using SRE, ITIL4, FinOps, and service quality frameworks

• Partner with Engineering and DevOps teams to enhance observability, monitoring, and automation (e.g. Dynatrace, ServiceNow, Ansible, ELK)

• Define, track, and report stability KPIs and OKRs

• Ensure effective post-incident reviews and follow-up on long-term remediation actions

• Act as the central point of contact for stability initiatives across IT, business lines, and governance bodies

• Communicate progress, risks, and value delivered to senior stakeholders, including executive-level reporting

• Ensure alignment with IT risk, security, regulatory, and audit requirements

• Support teams through change management, training, and adoption of best practices and tools

• Bring 8+ years of IT Production/Application Support experience with strong program management, cloud/hybrid infrastructure knowledge, and excellent stakeholder management skills