L1 Service Desk
Link Group
Hundreds of IT opportunities are waiting for you—let’s make it happen! Since 2016, our team of tech enthusiasts has been building exceptional IT teams for Fortune 500 companies and startups worldwide. Join impactful projects in BFSI, CPG, Industrial, and Life Sciences & Healthcare industries. Work with cutting-edge technologies like Cloud, Business Intelligence, Data, and SAP. Unlock your potential, grow your skills, and collaborate with top global clients. Ready for your next big career move? Let’s link with us!
Tech stack
IT Support
Office 365
Active Directory
Job description
Language Requirements:
Fluent in English and Czech language (mandatory).
Nice to have a third language: Spanish, French, Italian, or German.
Experience Required:
- 2–7 years in Service Desk/Technical Support (Level 1).
Key Responsibilities:
- Provide technical support via calls, emails, and self-service tickets.
- Handle user queries and issues related to Active Directory, O365, software installation, printers, and other standard applications.
- Troubleshoot and resolve network-related issues (e.g., TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Utilize ticketing systems such as ServiceNow to track and resolve incidents.
- Deliver excellent communication and customer service to global users.
- Work both independently and collaboratively in a fast-paced environment.
Skills & Competencies:
- Advanced knowledge of Active Directory, O365, and basic networking concepts.
- Familiarity with ticketing systems and service desk tools.
- Strong problem-solving, troubleshooting, and time-management skills.
- Exceptional communication skills to explain technical issues to non-technical users.
- High customer service orientation, focusing on user satisfaction.
Remote work from Poland, Spain, Portugal, Czech.
B2B
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