IT Support with German

As a Technical Support Agent, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps

Your Responsibilities:

As a Technical Support Agent, you will be responsible for providing technical support to German-speaking customers in areas such as:

• Handling helpdesk queries,
• Equipment configuration,
• Backup maintenance,
• Installing and uninstalling software.

Your main goal will be to provide clients with effective solutions by identifying issues, researching answers, and guiding them through troubleshooting steps.

Daily Activities:

• Diagnosing and resolving hardware, software, and network issues,
• Escalating complex issues to internal support teams,
• Collaborating with vendors and technical support teams to acquire necessary knowledge,
• Managing and administering user access in various systems,
• Documenting problems and solutions in the ticketing system.

Our Requirements:

Soft Skills:

• Excellent verbal and written communication skills,
• Strong customer service and problem-solving skills,
• Ability to quickly learn and adapt to new information,
• Willingness to work in a 24/7 shift environment.

Technical Requirements:

• Basic understanding of IT environments and eagerness to learn new processes and technologies,
• Good working knowledge of Windows OS, MS Office, internet browsers, antivirus and firewall software,
• ITIL knowledge is a plus.

Language Requirements:

• German: B2
• English: B2/C1

What We Offer:

• Stable employment in a fast-growing company,
• Opportunity to gain experience in an international environment,
• Training and support in developing technical and language skills,
• Attractive benefits (e.g., private medical care, sports card, flexible working hours).