Customer Success Manager (German language, SaaS)

aqua cloud is looking for a professional Customer Success Manager fluent in German and English to care about our customers in the DACH region and across the world and consult them on the best practices in test management using our product - aqua.

Are you fond of software development and testing, and want to grow in this field?

Are you a communication genius in speech and writing (German and English)?

Are you quick on the uptake and confident with software and the internet?

Do you enjoy working in a team and have a good sense of humour?

Do you think in terms of solutions and possibilities, the word "problems" does not exist in your vocabulary?

We are happy to have you on our team!

What distinguishes us?

We offer a first-in-class Test Management Solution, one of the leading ones in the German and European markets. 200+ customers with 10000+ users already placing their trust in us (including banking and government institutions, manufacturing companies, IT giants like Google, and many more). We were the first to empower test management with innovative AI and are expanding our market outreach.

You will act as an integral part of our cohesive Sales & Customer Success team, as the face of our innovative product, and as a bridge between our customers and the Product and Engineering team. You will deep into the exciting world of Quality Assurance and become a guru of testing.

Your advantages in brief:

• Regular - flexible working hours full-time from Monday to Friday
• An above-average salary
• Opportunity to work with premium-class software and customers.
• Intensive induction and well-structured product documentation to support you.
• Internal training and examination with ISTQB certificate
• A supportive and motivated team that encourages and challenges you and always has an open ear for you

Your profile: The ideal combination for us is expertise in technical customer support, and a passion to communicate with people and convert them into fans of our software. We expect quick reaction to our customers’ inquiries, patience and strategic skills to inspire and retain potential customers over the long term. We expect empathy, seriousness, and professionalism. Humour & looseness would be nice.

What we expect of you:

• You are a strong communicator and have already gained at least 1-2 years of professional experience in customer support - ideally with B2B software solutions.
• You are proficient in German and English, at the C1-C2 level, enabling you to effectively engage with German and English-speaking customers through both written communication and live dialogue.
• Your big plus would be any experience in QA or IT background (engineering education, programming as a hobby, or deep expertise in CRM or SaaS software).

As a Customer Success Manager, you are the most important interface between the customer and the solution. You introduce the customers to new products and features and identify the upselling potential. You qualify the customers' potential needs, which form the basis of future product development.

Your job is actually quite simple, but not without challenges: You develop our customers into fans and thus contribute to sales growth.

Your duties are:

• Handle incoming inquiries from customers (first-level support).
• Escalate issues to higher tiers when more in-depth technical support is required
• Make pre-sales presentations on the product as well as on new product launches
• Conduct training with the customers.
• Handle upselling requests, consulting on subscription options, and invoicing.
• Support internal teams (Product, Marketing) by providing valuable insights and input, gathered through customer inquiries and communication.

You can expect from us:

• A remote-first work environment, flexible working schedule
• Contract as a self-employed/individual entrepreneur.
• Paid annual leave and local public holidays.
• A customer-centric company culture and environment.
• Access to all necessary software tools to perform your job.
• Internal training and ISTQB qualification.
• Opportunities for professional growth in Quality Assurance.