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Tech stack
French
B2English
B2Windows
MS Office
ITIL
Job description
Your Role:
As a Technical Support Agent, you will provide assistance to French-speaking customers regarding helpdesk queries, software installation, equipment configuration, and troubleshooting. Your goal will be to identify issues, research solutions, and guide clients through corrective steps.
Daily Responsibilities:
✅ Diagnosing and resolving hardware/software/network issues via phone.
✅ Routing complex problems to the internal support team.
✅ Coordinating with vendors and internal support staff to resolve technical issues.
✅ Managing user access across different systems.
✅ Documenting and tracking issues in a Call Tracking System.
Requirements:
🔹 Soft Skills:
✔ Excellent communication skills (written & verbal).
✔ Strong customer service skills and problem-solving ability.
✔ Quick learning ability and adaptability to new technologies.
✔ Willingness to work in a 24/7 shift environment.
🔹 Technical Skills:
✔ Basic IT knowledge and readiness to learn new technologies.
✔ Good understanding of Windows OS, MS Office, web browsers, antivirus, and firewall software.
✔ Familiarity with PC hardware troubleshooting.
✔ ITIL knowledge (nice to have).
🔹 Language Skills:
✅ French – B2
✅ English – B2/C1
Gross per month - Permanent
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