Change Manager

Key Responsibilities

• Develop and execute change management approaches aligned with each client’s environment, including impact and readiness analyses, stakeholder identification, structured change roadmaps, and adoption metrics.

• Engage stakeholders through interactive workshops, interviews, and focus groups to incorporate employee perspectives into solution design.

• Create practical communication and learning solutions such as enablement programs, training paths, coaching frameworks, and super-user communities to support adoption.

• Plan and implement clear communication strategies that explain the transformation vision, expected benefits, and real-world implications for teams.

• Facilitate impact analysis sessions to evaluate current (As-Is) and future (To-Be) processes and define mitigation and transition actions.

• Perform readiness and adoption assessments to measure organizational preparedness and monitor progress throughout the transformation.

• Manage project streams from initiation to closure — including scope, scheduling, risk/issue tracking (RAID), budget oversight, and quality assurance — ensuring successful delivery within agreed timelines and costs.

• Establish and maintain strong, trusted relationships with senior client stakeholders.

Skills & Experience

• 4–7 years’ experience in project delivery and organizational change management, preferably within technology-driven transformation programs.

• Demonstrated ability to lead full lifecycle change initiatives from planning through implementation and adoption.

• Excellent facilitation, communication, and stakeholder engagement capabilities, with confidence presenting to senior leadership.

• Professional-level English proficiency (C1 or higher).

• Relevant certifications are advantageous, such as change management credentials (e.g., PROSCI, CCMP, ADKAR), project management (PRINCE2, PMP), Lean Six Sigma, or Business Analysis.

Additional Qualifications (Preferred)

• Knowledge of additional European languages, particularly German or Italian.

• Background in consulting or participation in large, cross-country transformation programs.

• Industry experience in financial services and/or the public sector.

• Familiarity with BPMN or process modeling practices.

• Willingness to travel up to approximately 20%, depending on project requirements.