Application Production Support – Transfer Agency

Application Production Support – Transfer Agency

Responsibilities

• Provide L1/L2 production support for Transfer Agency applications

• Monitor daily production and ensure stable processing

• Analyze and resolve functional and technical incidents

• Support Transfer Agency processes (onboarding, account maintenance, trade processing)

• Manage performance issues, changes, and special production events

• Collaborate with internal teams and external providers; ensure clear communication and escalation

Requirements

• Experience in Application Production Support, preferably in financial services

• Knowledge of Transfer Agency processes and systems

• Strong SQL skills; experience with Oracle DB and Linux/Unix

• Understanding of ITIL processes (Incident, Problem, Change Management)

• Analytical, autonomous, and client-focused mindset

• Fluent English

• experience with Multifonds TA, Dynatrace, or scheduling tools is a plus