SAP Support Engineer (L1,L2)
Support
SAP Support Engineer (L1,L2)
Wrocław
Type of work
Full-time
Experience
Mid
Employment Type
Permanent
Operating mode
Hybrid
LeverX
LeverX consists of two divisions: LeverX and Emerline. LeverX is an SAP Global Strategic Supplier with 20+ years of close collaboration with SAP. Emerline develops web and mobile solutions for businesses from Western Europe and the USA.
Tech stack
SAP
Job description
Online interview
Friendly offer
LeverX is looking for SAP Support Engineer (L1,L2). Don't miss this exciting opportunity to gain experience working with a global IT partner.
REQUIREMENTS
- Knowledge and experience with SAP infrastructure & solutions
- Knowledge and experience of ServiceNow functionality (or any other similar service)
- Ability to communicate effectively with customers
- Multitasking
- Ability and willingness to explore and learn about new modules in the SAP environment
- High personal responsibility
RESPONSIBILITIES
- ServiceNow: monitor arrived cases from the customers and direct them according to a component/team. To create cases for the customers and inform them about issues.
- Daily monitoring for failures, retries, and escalations of messages; monitor application availability.
- Checking the customers’ tenants in order to identify the cause of an issue, monitor the messages’ status and details.
- Investigate the issues, fix them, provide update to the customers via ServiceNow cases.
- Communication with developers regarding the issue and their investigation.
- Responsible for internal documentation and reports.
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