ServiceNow Administrator

We are looking for a ServiceNow Administrator (ITSM, Platform Administration) to join our team and play a key role in maintaining and evolving our ServiceNow ecosystem.

In this role, you will be responsible for ensuring the stability, security, and scalability of our ServiceNow platform while supporting business-critical processes across a global organization. You will work closely with technical and business stakeholders to deliver platform enhancements, maintain operational excellence, and drive continuous improvement.

Your responsibilities

• Administer and maintain ServiceNow instances, ensuring platform stability, availability, security, and performance

• Configure, customize, and extend ServiceNow capabilities to support business requirements

• Provide operational support, investigate issues, and resolve incidents and requests within agreed SLAs

• Act as a key point of contact for ServiceNow-related topics, enhancements, and best practices

• Collaborate with business and technical stakeholders to gather requirements and propose effective solutions

• Support platform upgrades, releases, and version management activities

• Drive continuous improvement initiatives related to platform usage, processes, and automation

• Create and maintain technical documentation, configuration standards, and operational procedures

• Monitor platform health and proactively identify opportunities for optimization

Our requirements

• Minimum 3 years of hands-on experience with the ServiceNow platform

• ServiceNow System Administrator certification

• Strong understanding of ITSM, CMDB, Asset Management, and at least two additional ServiceNow modules

• Familiarity with databases, web services, and integration standards such as REST, SOAP, SSO, and SAML

• Strong analytical, troubleshooting, and problem-solving skills

• Ability to work effectively in a dynamic and fast-paced environment

• Excellent communication skills and confident command of English (C1)

• Ability to collaborate effectively with both technical and non-technical stakeholders

Nice to have

• Experience with HRSD, CSM, App Engine, or Creator Workflows

• ITIL certification or practical ITIL knowledge

• Experience working in international or distributed teams

• Experience with workflow automation and platform integrations

How we work

• Continuous improvement mindset

• Best practices and platform governance

• Agile and collaborative environment

• Knowledge sharing and cross-functional cooperation

• Focus on automation and operational excellence

• High-quality documentation and change management standards

What we offer

• Hybrid work model (1–2 days per week in our Katowice office)

• Opportunity to work on international, large-scale projects used by customers worldwide

• Attractive remuneration paid in EUR

• Flexible working hours

• Individual learning and development budget

• Partially or fully funded training and certifications

• English lessons

• Mentoring and support from experienced technical leaders

• Participation in conferences in Poland and abroad

• A culture focused on collaboration, knowledge sharing, and continuous improvement

• Space to innovate and bring your own ideas to life

• Support for IT community initiatives and professional networking

• Long-term cooperation in a stable, growing international organization