Application Support Engineer

Job Description: Application Support Engineer (Contract)

Location: Warsaw, Poland

Role: Application Support Engineer

Onsite Requirement: 2-3 days per week

Overview:

We are seeking a highly skilled Application Support Engineer to join our team in Warsaw. The successful candidate will be responsible for managing production incidents on large enterprise applications, ensuring seamless operations and providing exceptional support.

Key Responsibilities:

• Incident Management: Manage and resolve production incidents related to large-scale enterprise applications, following established ITSM processes.
• Application Support: Provide L2 support for Java applications, ensuring their optimal performance and availability.
• Technical Expertise: Demonstrate strong knowledge of Unix/Linux servers, Java applications, JVMs, and SQL.
• Troubleshooting and Debugging: Utilize advanced troubleshooting and debugging techniques to identify and resolve complex technical issues.
• Server Environment: Experience working in large-scale server environments is essential.
• Communication: Effectively communicate with stakeholders, both technical and non-technical, to provide updates and resolve issues promptly.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Java Application Support Engineer.
• Strong proficiency in Unix/Linux operating systems and SQL.
• In-depth understanding of Java applications, JVMs, and related technologies.
• Excellent troubleshooting and debugging skills.
• Experience working in large-scale server environments.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with ITSM tools (e.g., ServiceNow, JIRA).
• Knowledge of scripting languages (e.g. Bash, Python, PowerShell).
• Certification in Java or related technologies.

Apply now:

If you are a talented and dedicated Application Support Engineer looking for a challenging and rewarding opportunity, we encourage you to apply.