Technical Product Support

Juo, a fast growing tech startup, is looking for a Technical Product Support specialist to join the team in Wrocław (PL), Gdańsk (PL), Warsaw (PL) or remotely.

About us

At Juo, we're building technology for businesses that want to build, run and scale their subscription offering. Business model-wise, Juo is a B2B SaaS.

Our initial and current focus has been on direct-to-consumer ecommerce brands selling physical products, but our goal is to make Juo components applicable in any industry where a subscription model can be applied for repetitive selling of physical goods.

Juo operates at the intersection of a few areas, like ecommerce and payments, but — especially the new platform — with a strong focus on developer experience.

The team is lean and consists only of experienced people. In the past, we built successful businesses together. Some unsuccessful ones too — and learned a ton from that.

Business-wise, we have passed the most difficult stage for any startup — finding the so-called product-market fit, which means we can focus on building and perfecting the product without financial concerns about the purpose of these actions. We are confident in ourselves, in what we do, and in the value we create for ourselves, our clients, and end users.

We're backed by fantastic investors (Kogito, SMOK) and advisors, including domain experts from companies such as PayU, Piwik PRO, and Your KAYA. We raised two financing rounds, and one is currently in progress.

In other words, we have all the resources needed to be able to focus on building the product, shipping fast, and delivering value to the clients.

The role: Technical Product Support

Why this role

At Juo, building strong relationships with clients is not only deeply embedded in our operational philosophy, but it’s one of the core processes. We’re a SaaS business, and customer retention one of the key performance metrics.

Working directly with the clients, you'll have an impact on their happiness, satisfaction, and use of our platform. You'll work at the intersection of support, product, and growth — feeding all the teams with the insights from the customers.

This role will:

• Have a major impact on creating the support and onboarding processes

• Require complex problem solving and a positive attitude towards people (clients)

• Help you broaden your current superpowers with new exciting ones

• Take place during a very exciting moment in the company's lifetime

  
  

About the candidates

This role is perfect for someone who wants to make a real impact on the product they work with.

We're looking for a curious problem-solver and excellent communicator who knows how to ask the right questions and find the right answers on the go. You’ll talk a lot to our clients so you need to feel comfortable with that.

You should learn new things quickly. As a startup, we use various tools that serve specific purposes, so you should be open to learning new ones when necessary.

You'll be working closely with the product and development team. You’ll also have a possibility of talking to our advisors, and investors.

The team's structure is flat, and thus we always seek people who think long-term. We want to work only with those who are not driven by opportunism. We take both product and relationship building equally seriously.

Responsibilities:

• Building long-term relationships with clients and partners

• Investigating and resolving reported issues

• Working closely with engineers to reproduce and resolve them

• Communicating with clients via different channels (Slack, Intercom, Email, Zoom)

• Gathering insights from the clients regarding potential new features

• Onboarding of new clients

• Creating technical documentation

• Actively shaping and improving support process

  
  

Requirements and qualifications:

• Experience with customer / product support

• Fluent English (written and spoken)

• Fluent Polish (written and spoken)

• Ability to adjust work schedule according to clients' needs

• Positive attitude and natural ability to build relationships

• Ability to work closely with your teammates (product, design, and growth)

• Comfort with working in a lean startup way

• Keeping an open mind and excitement when learning new skills

• Ability to learn and adapt fast

• Proficiency in using AI to streamline your work

• Nice-to-have: familiarity with ecommerce and front-end stack

  
  

What we offer

Building an extraordinary team is a fantastic challenge. We require a lot, but we give back to our teammates as much since they're not company assets, they're founders.

What you'll get:

• Being a part of the team you can trust and rely on

• Taking an active part in building a revolutionary product loved by its users

• Competitive salary + Employee Stock Ownership Plan (ESOP)

• Full time contract

• Full remote, but with frequent team retreats

• Macbook Pro and all the necessary tools (Slack, GitHub, Linear, Sentry, Intercom)

• 1-on-1 access to the founders, investors, and advisors

  
  

How to apply

If you feel that this is it, don't hesitate and email us at jobs@juo.io with your resume, a few words about yourself, and why you're applying to join us.

We don't like long drawn-out processes — so usually the whole thing takes around 3 weeks from start to finish. And we answer every application. If your first email clicks, the next step will be a 15–30 min call with one of us (most of the time one of the founders) and we'll take it from there.

If you feel like you'd enjoy working with us, but not necessarily in this role, let us know too.

Also, you can share this page if you know someone who might be interested.

Either way, we're excited to hear from you!

Thank you for your time.

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