IT Support Engineer (part-time, U.S. working hours)

Work model: Remote or hybrid (Gdynia, Kraków or Warsaw) 

Type: Part-Time

Working hours: Required availability from 14:00 to 18:00 EST/EDT - supporting our U.S.-based client. The role requires availability on all standard U.S. working days (U.S. Bank Holidays Apply)

Why choose this offer?

• The international work environment will give you the opportunity to interact with the English language on a daily basis
• Work in a hybrid role supporting both internal teams and a key international client — gain valuable cross-functional experience
• Part-time working hours aligned with the US time zone — perfect for balancing work with other commitments
• The Jit community will bring you a nice time during regular integration meetings

Project

As a Support Engineer, you will provide technical support for client based in the United States. Your main focus will be on managing service tickets and handling day-to-day IT operational tasks to ensure timely and effective resolution of issues. This role requires close collaboration with the client’s teams to maintain IT operations across the US time zone.

Expected competences and knowledge

• Min. 3 years of previous experience in IT support, service desk, or similar technical support roles 
• Strong experience with Windows OS, VPNs, and remote desktop tools
• Experience with PowerShell and Office 365
• Proficiency with Microsoft administrative tools 
• Strong analytical and troubleshooting abilities, clear communication, and customer service mindset
• Understanding of IT Security principles and best practices
• Fluency in English (spoken and written) is required
• Must be available during client support hours (14:00–18:00 EST/EDT)
• Nice to have:
  • Experience with Linux system administration
  • ITIL certification
  • Cloud-related certifications (Azure, AWS)

Responsibilities:

• Providing first-level IT support for internal users and a US-based client via ticketing system
• Monitoring support queues, assign tickets, and ensuring correct categorization and prioritization
• Performing initial troubleshooting and gathering missing information for reported issues
• Handling escalated tickets and communicating updates to users
• Setting up and configuring new laptops, including necessary software and user profiles
• Troubleshooting VPN, Wi-Fi, and general connectivity issues
• Managing user access to various platforms and tools (e.g., chatbot, Shooju, OnePassword)
• Supporting installation and configuration of Microsoft tools, Excel add-ins, and authentication apps

Recruitment Process – Simple and Transparent:

• HR interview
• English language assessment
• Interview with our IT Manager and Service Desk Leader
• Offer and... welcome to Jit Team!

Client – why choose this particular client from the Jit portfolio?

Our Client, an established and rapidly growing research-based consulting firm in the energy sector, is seeking skilled IT professionals to support their ambitious expansion plans. With a strong reputation for providing industry-leading short-, medium-, and long-term analyses and forecasts of energy markets, they enable their customers to make informed decisions on trading, investing, financing, and planning. Their recent acquisition of a macroeconomic research firm has further enhanced their offerings in global financial markets and allowed them to better serve an increasing client base amid the accelerating energy transition and market uncertainties.

About Jit Team

The Human factor of IT - it's not just a slogan, it's a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 500 experienced experts. We create highly specialised teams for clients from all over the world. We offer team members developmental projects, a wide range of benefits and a proprietary professional development programme.

Behind our maxim are also charitable and educational activities. We support pupils and students by donating learning equipment. We offer internships to help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We are a Polish company and we share what we have achieved over 15 years of activity. By supporting indigenous initiatives, we ensure the circulation of good energy.