Senior Telecoms & Network Support Engineer – Global Infrastructure

Empower global connectivity — lead the future of network support and infrastructure!

Krakow-based opportunity with hybrid work model (up to 3 remote days per week).

As a Senior Telecoms & Network Support Engineer, you will be working for our client, a leading international financial institution, supporting their worldwide connectivity infrastructure. Your expertise will ensure the stability and resilience of mission-critical networks across 55 countries, driving proactive improvements and supporting innovative infrastructure solutions.

Your main responsibilities:

• Lead and support Telecoms incidents globally, providing expert resolution and ensuring minimal service impact.
• Maintain a thorough understanding of Telecoms infrastructure components and protocols.
• Collaborate within a global NOC team to monitor infrastructure health and facilitate recovery without service disruptions.
• Coordinate with Incident managers, vendors, and technical teams on Data Centre and network incidents.
• Manage vendor relationships, raising tickets, and ensuring contract commitments are met through continuous improvement initiatives.
• Drive efforts to reduce infrastructure outages and repeat failures, enhancing service stability.
• Contribute to defining and maintaining global standards, and participate in process and service enhancement projects.
• Work within a diverse, follow-the-sun support model, including shifts and weekends, to ensure 24/7 network availability.

You're ideal for this role if you have:

• Minimum 2 years of experience in network support, telecommunications, or related fields.
• Strong knowledge of Data Networks Topologies and Protocols.
• Hands-on experience working with Telecoms infrastructure and associated components.
• Familiarity with ITIL and Agile frameworks.
• A proactive mindset with a drive to improve service quality.
• Excellent teamwork and collaboration skills at all organizational levels.
• Ability to learn new telecoms technologies and supporting tools rapidly.

It is a strong plus if you have:

• Certifications related to network or telecoms support.
• Experience working in a global or multicultural environment.

Language required for the role:

• Fluent English (required)

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.