Production Support Engineering Lead – Global Payments

Lead mission-critical reliability—keep global payments moving with precision, speed, and resilience.

Location & work model Krakow-based opportunity with hybrid work model (up to 3 remote days per week).

As a Production Support Engineering Lead – Global Payments (Senior), you will be working for our client within the Payments IT department. The Production Support Team is responsible for technical operations of Global Payments Execution, Messaging & Orchestration, and Sanctions & Investigation services—operating in a mission-critical environment using Site Reliability Engineering disciplines. You’ll help ensure production stability, drive faster incident resolution, and strengthen operational readiness across a breadth of vendor and in-house microservices.

Your main responsibilities:

• Provide full-scope day-to-day production support, resolving live incidents and driving post-resolution problem management.

• Act as a senior technical expert to investigate and identify root causes of major system problems.

• Monitor production health, respond to incidents, and restore service quickly while delivering clear stakeholder updates.

• Operate and troubleshoot Linux environments, including patching, configuration, performance tuning, capacity management, certificate and connectivity handling.

• Support Oracle Database operations in partnership with DBAs, including monitoring, resolving locks/performance issues, and managing backups and recovery readiness.

• Run and troubleshoot containerised workloads on Kubernetes, covering deployments, scaling, cluster/node health, configuration/secrets, and service-to-service networking issues.

• Automate and simplify operational processes to reduce manual effort and improve reliability.

• Ensure production readiness for releases by validating operational acceptance criteria and supporting controlled deployments and rollbacks, while maintaining accurate documentation and runbooks.

You're ideal for this role if you have:

• At least 5 years of experience in production support/operations or a related engineering role.

• Fluent English for excellent spoken and written communication across a global organization.

• Experience with SQL and PL/SQL.

• Strong Linux experience (administration, troubleshooting, and operational tuning).

• Knowledge of Kubernetes for troubleshooting and operational support.

• A strong understanding of Oracle database architecture and components.

• Hands-on scripting experience for automation (at least one of: Bash, Python, or Java).

• Strong analytical and troubleshooting skills, including triage capability under pressure and sound priority judgment at runtime.

It is a strong plus if you have: (optional)

• Experience with Python or Java (beyond scripting needs).

• Knowledge of Puppet/Ansible or similar configuration management tools.

• Experience supporting Payments services (advantage).

Language Required for the role :

• English – Fluent

Eligibility for the role :

• Only candidates with an existing legal right to work in Europe will be considered for this role.

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• Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.