PIM and Azure Entra ID Administrator

(Cybersecurity) IT Support Analyst 

Warsaw or Cracow - 6 days per month from the office

Join us, and create smarter workflows for seamless operations!

As an IT Support Analyst, you will be working for our client, a leading organization in the financial industry focused on leveraging data, analytics, and AI to strengthen its cybersecurity capabilities. You'll play a critical role in supporting a cutting-edge cloud-based data lake and analytics platform, enabling robust cybersecurity operations. This is a dynamic, hands-on role where your expertise in Azure cloud, identity management, and Power BI will directly contribute to maintaining and enhancing operational excellence.

Your main responsibilities:

• Handling access and support requests, including ticket management using Kanban
• Automating access provisioning and support processes
• Triaging incidents, identifying proximate causes, and routing them to appropriate teams for resolution
• Creating and maintaining documentation for users and support teams, including incident response playbooks and operating procedures
• Administering Azure Entra ID and Privileged Identity Management (PIM)
• Managing Power BI apps, workspaces, and user access
• Monitoring and managing security operations using Azure Sentinel and Log Analytics
• Collaborating with teams to improve support processes, workflows, and playbooks
• Providing empathetic and responsive customer and stakeholder management
• Supporting the overall development of cybersecurity operations through teamwork and sustainable decision-making

You're ideal for this role if you have:

• Hands-on experience with Azure cloud administration
• Proficiency in Power BI apps and workspace management
• Solid knowledge of identity and access management, including Azure Entra ID
• Strong problem-solving and incident triaging skills
• Ability to manage and resolve incidents and requests effectively
• Experience in writing and maintaining operational documentation
• Customer-focused mindset with excellent communication skills
• Knowledge of cloud monitoring tools like Azure Sentinel and Log Analytics
• Aptitude for learning new technologies and tools on the job
• Collaborative attitude and ability to work in a team-oriented environment

It is a strong plus if you have:

• Experience with Intune for endpoint and application management
• Familiarity with Kanban for ticket management
• Knowledge of cybersecurity operations and protocols
• Background in automating operational workflows
• Understanding of data lakes and analytics platforms

We offer you:

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes:

• Stable and long-term cooperation with very good conditions 
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours & remote work

Internal job number #6353