Unleash the Power of Connectivity — Drive Impact in Telecom & Data Networks!
Krakow-based opportunity with hybrid work model (up to 3 days remote per week).
As a Mid-Level OT Network Support Specialist, you will be working for our client, a major player in the financial sector, supporting global network operations and infrastructure. You will lead incident resolution, support platform engineers, and ensure the seamless operation of vital telecom and data networks across multiple regions, contributing to continuous service excellence and infrastructure resilience.
Your main responsibilities:
- Support Telecoms incidents globally and provide expert resolution guidance
- Monitor infrastructure, raise vendor tickets, and facilitate recovery processes without disrupting services
- Collaborate with Incident Managers and cross-functional teams to provide critical insights on OT network issues
- Coordinate with diverse global teams and vendors on a "follow the Sun" basis to ensure 24/7 operational support
- Drive recovery of IT systems and support services adhering to predefined service levels
- Work to reduce infrastructure outages and prevent recurring failures
- Establish and enforce global network standards and best practices
- liaise with service providers to ensure contractual commitments and foster continuous improvement
- Provide clear communication and governance during incident resolution
- Analyze data to identify service improvements and optimize processes
You're ideal for this role if you have:
- At least 3 years of experience in telecom or data network support
- Good understanding of Data Networks Topologies and protocols
- Experience working within ITIL and Agile frameworks
- Strong teamwork skills and the ability to collaborate across all organizational levels
- Willingness to learn new telecom technologies and supporting tools
- Flexibility to work shifts and weekends
It is a strong plus if you have:
- OT network technology knowledge
Language Required for the role:
- English – Excellent communication skills
Eligibility for the role:
- Only candidates with an existing legal right to work in the European Union will be considered for this role.
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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.