Business Analyst Pharma

Job Description:

Collaborate closely with Product Owner, Scrum Master, Architects, Configuration Specialists and Tester Team (Leads)

Analyzing business scenarios and processes that may be solved by implementation of a global system and/or modifications to business processes in order to cover the customer needs

Assessing customer scope and requirements against an existing global template assumptions and best practices

Providing consultancy in evaluation, development, and deployment of systems and/or related processes

Foster business and label layout harmonization across systems, sites and departments

Being accountable for documentation, which may include, but is not limited to:

1. User Requirements
2. Functional and/or technical specifications
3. Process flow diagrams
4. Epics, Features, User Stories and Tasks
5. Training documentation and/or work instructions
6. Documents supporting Computer System Validation
7. Other technical documentation and SOPs (if needed)
8. Managing communications and work session plans with multiple business units/projects as well as with internal IT cross-functional teams
9. Demonstrates knowledge of current GxP requirements and documentation standards, with the ability to write validation documentation.
10. Demonstrates proficiency in generation validation documents like Specifications
11. Coordinate customers SAT and UAT planning and execution with testers
12. Demonstrates proficiency in gSuite
13. Demonstrates basic knowledge of SAP and MES systems and the interfacing thereof
14. Demonstrates ability to explain complex concepts with clarity and simplicity
15. Demonstrates ability to perform detail-oriented work with a high degree of accuracy
16. Demonstrates strong verbal, written, and interpersonal communication skills.

Mandatory Skills:

1. At least 3-years of experience in business analysis
2. Experience in CSV and GxP compliant environment, ideally Life Science industry
3. Experience in label management is an advantage
4. Understanding SAFe delivery path and Agile practices
5. Proven ability for superior communication skills, expectation management and stakeholder management
6. Experience working in a global, virtual team in a complex matrix organization / Cultural awareness.
7. Ability to reflect on own work and oriented towards improving the team’s way of working and process optimization
8. Fluent in English B2/C1 Level (German or Polish is an advantage)
9. Hands-on experience with Retina or JIRA (Backlog)
10. Hands-on experience with ServiceNow (Incident, Change, Knowledge Management)
11. PSPO and / or SAFe Certification is an advantage (will be mandatory after joining).

More detailed skills description

1. Linguistic and communication skills - ability to easily put complex thoughts into words
2. Practical knowledge in scope of business analysis area for IT solutions
3. Analytical thinking ability, collecting requirements, creating use cases, modeling business processes, conducting workshops techniques
4. Knowledge of issues related to usability of systems/ application
5. Good ability to elicit and define requirements on many levels (User requirements, functional and non-functional requirements)
6. Clear formulation of ideas, providing the right level of details to the specific stakeholders, ensuring clear communication of objectives and requirements
7. Managing and working with stakeholders in order to understand business needs
8. Defining and setting the scope of the project/release/sprint
9. Practical knowledge of requirements definition techniques (use cases and scenarios, user stories, acceptance criteria)
10. Practical knowledge of analytical artifacts (process modeling, process mapping, conceptual and logical modeling, data dictionary, requirements modeling, business rules, decision tables, etc.)
11. Translating requirements into specifications, ability to use precise technical language, creating high quality documentation
12. Ability to anticipate potential problems, determine and implement solutions, strong problem solving skills
13. Ability to influence decision making through analysis
14. Good understanding of agile software development processes and principles; understanding of waterfall processes and differences between the two approaches,
15. Knowledge of Scrum framework and roles
16. Requirements management throughout their lifecycle, ensuring requirements are tracked and traced, ability to manage changes in requirements effectively
17. Clear formulation of ideas, providing the right level of details to the specific stakeholders, ensuring clear communication of objectives and requirements
18. Curiosity and analytical thinking, ability to ask the right questions, ability to challenge requirements and business processes
19. Good knowledge of techniques of workshop facilitation
20. Demonstrated ability to work independently as well as a member of a team
21. Knowledge of UX aspects and how to collaborate with UX specialist, knowledge of User Centered Design process
22. Understanding the customer experience, prototyping and designing basic wireframes
23. Ability to plan, organize and structure work, ability to estimate and deliver tasks within scheduled dates
24. Ability to share knowledge and train others

Working closely with developers, testers, solution architects etc