Your responsibilities

• Providing B2B technical support for Icotera's customers
• Taking part in the customers’ technical integration process
• Level 3 and 4 support for professional customers via Jira Service Desk
• Close cooperation with internal software and hardware development
• Aiding in regular system testing of our products
• Aiding in general solution and features planning, designing new services

Our requirements

• At least 2 years of experience as a Support Engineer (or similar position)
• Education field: Computer science, electrical engineering, or related field
• Languages: Fluency in English and Polish (additional languages will be an asset)
• Excellent communication skills
• Ability to build relationships with customers
• Solution focus
• Self-motivation and time management skills to meet deadlines/priorities
• Enthusiastic, positive, “can do” approach

Optional

• Earned CCNA/CCNP certification
• Have technical knowledge of the telecommunication industry
• Have experience with GPON
• TR-069 platforms, CWMP knowledge
• SIP, VoIP knowledge